Service Delivery Excellence Lead

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Ministry of Public Health - Qatar Full time
Job Overview

The Ministry of Public Health - Qatar is looking for an experienced IT Service Management professional to join our team as a Senior IT Operations Manager.

Key Responsibilities:
  • Operational Support: Provide operational support for ITSM processes, including incident, problem, and change management.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance service delivery.
  • Collaboration: Collaborate with internal stakeholders to ensure effective service delivery and resolve issues promptly.
  • Communication: Communicate effectively with customers to understand their service level requirements and document them in SLAs and SLRs.

Requirements:

  • Bachelor's degree in Computer Science/Computer Engineering or a related discipline.
  • ITIL Expert Certification or ITIL Practitioner Certification with Project Management skills.
  • Advanced level of Arabic and English language.

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