Service Quality Manager

1 month ago


Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time
Job Title: Service Quality Manager

Talent Pal is seeking a highly skilled Service Quality Manager to join our team. As a Service Quality Manager, you will be responsible for ensuring that our retail banking services meet the highest standards of quality and customer satisfaction.

Key Responsibilities:
  • Develop and implement a service quality strategy that aligns with the bank's overall goals and objectives.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement.
  • Collaborate with cross-functional teams to implement process improvements and ensure that customer needs are met.
  • Develop and maintain key performance indicators (KPIs) to measure service quality and customer satisfaction.
  • Provide coaching and training to frontline staff to ensure they have the skills and knowledge to deliver exceptional customer service.
Requirements:
  • University degree in Business Administration or related field.
  • Minimum 10 years of experience in service quality, customer experience, or related field.
  • Proven track record of improving service quality and customer satisfaction.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


  • Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    Job Title: Service Quality ManagerJoin Talent Pal in our mission to deliver exceptional service quality to our customers. We are seeking a highly skilled Service Quality Manager to lead our Retail Banking team in providing world-class service to our customers.About the Role:The Service Quality Manager will be responsible for developing and implementing...


  • Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    Job Title: Service Quality ManagerTalent Pal is seeking a highly skilled Service Quality Manager to join our team. As a key member of our organization, you will be responsible for driving service quality initiatives and ensuring exceptional customer experiences across our Retail Banking operations.Key Responsibilities:Develop and implement service quality...


  • Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    Job Title: Service Quality ManagerTalent Pal is seeking a highly skilled Service Quality Manager to join our team. As a key member of our Retail Banking department, you will be responsible for driving service quality initiatives and ensuring exceptional customer experiences.Key Responsibilities:Develop and implement service quality strategies to enhance...


  • Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    Job Title: Service Quality ManagerTalent Pal is seeking a highly skilled Service Quality Manager to join our team. As a key member of our organization, you will be responsible for driving service quality initiatives and ensuring that our customers receive exceptional service.Key Responsibilities:Develop and implement service quality strategies to improve...


  • Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    Job SummaryTalent Pal is seeking a highly skilled Service Quality Manager to join our team. As a key member of our organization, you will be responsible for driving service quality initiatives and ensuring exceptional customer experiences across our Retail Banking operations.Key ResponsibilitiesService Quality StrategyDevelop and implement a comprehensive...


  • Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International MSI Qatar Full time

    Job SummaryWe are seeking a highly skilled Quality Service Analyst to join our team at Management Solutions International MSI Qatar. The successful candidate will be responsible for assisting in the development of key performance indicators and service quality standards for ICT services.Key Responsibilities1. Analyze information collected from various...


  • Doha, Baladīyat ad Dawḩah, Qatar BSL Consulting Full time

    Job Title: Quality Assurance ManagerBSL Consulting is seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for ensuring the implementation of quality management systems and coordinating specialized activities.Key Responsibilities:Establish and ensure the implementation of Project Quality...


  • Doha, Baladīyat ad Dawḩah, Qatar BSL Consulting Full time

    Job Title: Quality Assurance ManagerBSL Consulting is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for ensuring the implementation of our Quality Management System and coordinating specialized activities.Key Responsibilities:Establish and ensure the implementation of Project...


  • Doha, Baladīyat ad Dawḩah, Qatar Virtusa Full time

    Quality Assurance ManagerAt Virtusa, we are seeking a highly skilled Quality Assurance Manager to lead our Quality Framework initiatives. As a key member of our team, you will be responsible for controlling and monitoring the activities of our Quality Framework, ensuring that our processes are aligned with industry best practices.Key Responsibilities:Lead...


  • Doha, Baladīyat ad Dawḩah, Qatar BSL Consulting Full time

    Job Title: Quality Assurance ManagerBSL Consulting is seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for ensuring the quality of our projects and services.Key Responsibilities:Establish and implement quality management systems and procedures.Conduct audits and assessments to ensure...


  • Doha, Baladīyat ad Dawḩah, Qatar BSL Consulting Full time

    Job Title: Quality Assurance ManagerBSL Consulting is seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for ensuring the implementation of quality management systems and coordinating specialized activities.Key Responsibilities:Establish and ensure the implementation of Project Quality...


  • Doha, Baladīyat ad Dawḩah, Qatar Strategic Aerospace Services WLL Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance/Quality Control Manager to join our team at Strategic Aerospace Services WLL. The successful candidate will be responsible for establishing and ensuring the implementation of Project Quality Management System documents, providing direction to staff and external customers on the QA/QC program, and...


  • Doha, Baladīyat ad Dawḩah, Qatar boeing Full time

    Job SummaryWe are seeking a highly skilled Data Quality Management Lead to join our team at Boeing. As a key member of our data management team, you will be responsible for leading data integration, data conversion, and data quality project efforts using Information Steward.Key ResponsibilitiesData Quality Project Leadership: Lead data quality project...


  • Doha, Baladīyat ad Dawḩah, Qatar boeing Full time

    Job SummaryWe are seeking a highly skilled Data Quality Management Lead to join our team at Boeing. As a key member of our data management team, you will be responsible for leading data integration, data conversion, and data quality project efforts using Information Steward.Key ResponsibilitiesData Quality Project Leadership: Lead data quality project...


  • Doha, Baladīyat ad Dawḩah, Qatar Brunel Qatar Full time

    Quality Assurance ManagerBrunel Qatar is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our QAQC Jackets team, you will be responsible for implementing and maintaining our Project Quality Management System and ensuring compliance with contractual requirements.Key Responsibilities:Develop and implement quality planning...


  • Doha, Baladīyat ad Dawḩah, Qatar boeing Full time

    Job SummaryWe are seeking a highly skilled Data Quality Management Specialist to lead our data integration, data conversion, and data quality project efforts. The ideal candidate will have strong expertise in using Information Steward and a proven track record of promoting collaboration and governance across projects.Key ResponsibilitiesDevelop and implement...


  • Doha, Baladīyat ad Dawḩah, Qatar boeing Full time

    Job SummaryWe are seeking a highly skilled Data Quality Management Lead to join our team at Boeing. As a key member of our data management team, you will be responsible for leading data integration, data conversion, and data quality project efforts using Information Steward.Key ResponsibilitiesData Quality Project Leadership: Lead data quality project...


  • Doha, Baladīyat ad Dawḩah, Qatar Brunel Qatar Full time

    Job DescriptionAs the Head of QAQC Jackets at Brunel Qatar, you will be responsible for implementing and managing the Project Quality Management System and Project Quality Plan. This includes providing quality planning input for the QA Division Manager and managing the Jackets QA/QC Team to ensure achievement of Project Quality Objectives.Key...


  • Doha, Baladīyat ad Dawḩah, Qatar Brunel Qatar Full time

    Job DescriptionAs the Head of QAQC Jackets, you will be responsible for implementing and managing the Project Quality Management System and Project Quality Plan. This includes providing quality planning input for the QA Division Manager and managing the Jackets QA/QC Team to ensure achievement of Project Quality Objectives.Key ResponsibilitiesQuality...


  • Doha, Baladīyat ad Dawḩah, Qatar Brunel Qatar Full time

    Quality Assurance ManagerBrunel Qatar is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our QA team, you will be responsible for ensuring the highest standards of quality in our projects.Key Responsibilities:Implement the Project Quality Management System and Project Quality Plan, providing quality planning input for...