Service Quality Manager

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time
Job Title: Service Quality Manager

Talent Pal is seeking a highly skilled Service Quality Manager to join our team. As a key member of our organization, you will be responsible for driving service quality initiatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Develop and implement service quality strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify and address service quality gaps.
  • Design and implement customer feedback mechanisms to ensure continuous improvement.
  • Monitor and report on service quality metrics to inform business decisions.
Requirements:
  • University degree in Business Administration or related field.
  • Minimum 10 years of experience in service quality management or related field.
  • Proven track record of improving customer satisfaction and loyalty.
  • Strong analytical and problem-solving skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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