Retail Customer Engagement Specialist

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Chalhoub Group Full time

We are seeking a highly skilled Retail Customer Engagement Specialist to join our team at Chalhoub Group. The ideal candidate will be responsible for:

Main Responsibilities:

  • Collect and analyze customer behavior data, top sellers, and slow movers to inform business reviews.
  • Foster strong relationships with clients through an omni-channel approach.
  • Provide actionable pre-buying feedback on products to enhance customer satisfaction.
  • Implement initiatives that drive employee Net Promoter Score (eNPS) and promote positive people experiences.
  • Maintain visual merchandising standards and adherence to Standard Operating Procedures (SOPs).
  • Efficiently process click-and-collect transactions within Service-level agreements (SLAs).
  • Collect and manage customer data in accordance with marketing requirements.
  • Promote loyalty programs and stay up-to-date with app features.
  • Support in-store marketing events and activations.
  • Monitor brand social media activities and campaigns.
  • Drive sell-throughs within the store.
  • Support in-store CX initiatives.
  • Provide insights on store performance.

What We Offer:

  • A competitive benefits package including healthcare, child education contribution, remote work policies, and exclusive employee discounts.


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