Retail Customer Engagement Specialist
2 weeks ago
We are seeking a highly skilled Retail Customer Engagement Specialist to join our team at Chalhoub Group. The ideal candidate will be responsible for:
Main Responsibilities:
- Collect and analyze customer behavior data, top sellers, and slow movers to inform business reviews.
- Foster strong relationships with clients through an omni-channel approach.
- Provide actionable pre-buying feedback on products to enhance customer satisfaction.
- Implement initiatives that drive employee Net Promoter Score (eNPS) and promote positive people experiences.
- Maintain visual merchandising standards and adherence to Standard Operating Procedures (SOPs).
- Efficiently process click-and-collect transactions within Service-level agreements (SLAs).
- Collect and manage customer data in accordance with marketing requirements.
- Promote loyalty programs and stay up-to-date with app features.
- Support in-store marketing events and activations.
- Monitor brand social media activities and campaigns.
- Drive sell-throughs within the store.
- Support in-store CX initiatives.
- Provide insights on store performance.
What We Offer:
- A competitive benefits package including healthcare, child education contribution, remote work policies, and exclusive employee discounts.
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