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Reception Team Member

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Gem Forest Hotel Nairobi - MGallery Collection Full time
Company Overview
At Gem Forest Hotel Nairobi - MGallery Collection, we pride ourselves on delivering exceptional hospitality experiences. Our boutique hotel is a gem in the heart of the city, offering luxurious rooms and suites, a spectacular ballroom, and five classy meeting rooms.

Job Description
We are seeking an experienced Reception Team Member to join our Front Office team. As a key member of our team, you will be responsible for ensuring that all guests receive a warm welcome and enjoy their stay with us. Your primary responsibilities will include:
  • Assisting the Front Office team with reception-related tasks
  • Providing personalized service to guests
  • Playing a key role in VIP procedures
  • Focusing on follow-ups to ensure guest satisfaction

Required Skills and Qualifications
To be successful in this role, you will need:
  • Experience as a Receptionist or similar role preferred
  • 0-2 years related experience
  • Strong customer service skills required
  • Strong organizational skills required

Benefits
As a valued member of our team, you can expect to enjoy a range of benefits, including:
  • An employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and worldwide
  • Ability to make a difference through our Corporate Social Responsibility activities