Digital Engagement Lead

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

LxbfYeaa is seeking a Digital Engagement Lead to oversee our social media engagement and customers support strategies for our audience and clients. This is an exciting opportunity to take on a leadership role and make a significant impact on our digital presence.

The ideal candidate will have a strong background in social media management, community engagement, and customer support. With a track record of successful campaigns and customer satisfaction, they'll be responsible for leading a team of social media and clients' support representatives, ensuring they deliver exceptional customer experiences and drive meaningful engagement across various social media platforms.

This role will focus on building strong relationships with our clients' audiences, fostering brand loyalty, and addressing customer inquiries and concerns. The successful candidate will develop and implement social media engagement and customer support strategies that align with our clients' marketing goals and brand identities.

Responsibilities:
  • Develop and implement social media engagement and customer support strategies that align with our clients' marketing goals and brand identities.
  • Lead the social media and customer support team in addressing inquiries, complaints, and feedback received via social media channels.
  • Cultivate positive interactions and build a strong online community around our clients' brands.


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