Front Office Supervisor

12 hours ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Full time
{"Job Title": "Front Office Supervisor", "Job Summary": "We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Accor. As a Front Office Supervisor, you will be responsible for assisting the Director of Front Office in the management of the Front Office team. You will be required to demonstrate humility in leadership, be technically sound on Front Office software, and have a guest-centric approach in service delivery.", "Key Responsibilities": "
  1. Assist the Director of Front Office in the management of the Front Office team.
  2. Take responsibility for creating personal connections between Raffles Ambassadors and guests.
  3. Maintain communication channels with all departments of the hotel.
  4. Ensure adherence to arrival/departure service sequence.
  5. Enforce PMS system etiquette and accuracy of administrative duties.
  6. Perform check-in, check-out, and room change procedures.
  7. Maintain cashier float and ensure accurate daily report of all money received.
  8. Assist other hotel department functions when needed.
  9. Champion and complete daily shift's bookkeeping of Front Office Team.
  10. Responsible for maintaining inventory levels, maintenance, and general upkeep of equipment and operating supplies.
  11. Appraise appearance, ensure discipline, and efficiency of all staff under direct supervision.
  12. Assist in setting out KPIs and deliverables for the year with the Director of Front Office.
  13. Assist the Director of Front Office in appraising the team at the end of the year.
  14. Training and coordination with supporting departments.
  15. Promptly answer in-house guest calls, instant messages, and emails and communicate with respective departments in the resolution of guests' requests.
  16. Fully understand the Front-of-House position and the whole department, constantly renewing and developing itself to keep up with the trends in the hospitality industry.
  17. Ensure service standards and individual performance are aligned with Accor Values.
  18. Execute the annual upsell strategy and achieve all goals as set by management.
  19. Ensure guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management.
  20. Perform any duties and special projects as requested by management.
", "Requirements": "
  1. Possesses strong interpersonal skills and ability to communicate in a second language.
  2. Manages all guests/team members' needs with equal drive.
  3. Carries an eye for detail and an approachable demeanor for all guests and team members.
  4. Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism.
  5. Self-driven approach to carry out assigned responsibilities.
  6. Ensures security and confidentiality of guest and hotel information in accordance with company/country's data security act.
  7. Possesses good computer and property management system knowledge.
  8. High level of integrity, enthusiasm, and dedication for continuous improvement.
  9. Embraces change and is open-minded in a dynamic work environment.
  10. Has an understanding of the Middle Eastern clientele and culture.
  11. Has an understanding of key stakeholders in the luxury travel space.
", "Company Overview": "Accor is a worldwide leader in the hospitality industry, welcoming guests as they are and providing a unique experience that matches their personality. We support our employees to grow and learn every day, making sure that work brings purpose to their life.", "Accommodation": "Doha, Qatar"}

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