Front Office Team Lead

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Accor. As a Front Office Supervisor, you will be responsible for ensuring the smooth operation of the front office department, providing exceptional guest service, and leading a team of front office staff.

Key Responsibilities

  • Guest Service
    • Provide exceptional guest service, ensuring that all guests receive a warm and welcoming experience.
    • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Team Leadership
    • Lead and motivate a team of front office staff, providing guidance and support to ensure that they are equipped to provide excellent guest service.
    • Develop and implement training programs to enhance the skills and knowledge of front office staff.
  • Operational Management
    • Oversee the day-to-day operations of the front office department, ensuring that all tasks are completed efficiently and effectively.
    • Monitor and control front office expenses, ensuring that they are within budget.
  • Security and Confidentiality
    • Ensure the security and confidentiality of guest and hotel information, in accordance with company and country data security acts.
  • Communication
    • Communicate effectively with guests, team members, and other departments to ensure seamless operations.

Requirements

  • Qualifications
    • Possesses strong interpersonal skills and ability to communicate in a second language.
    • Manages all guests/team members' needs with equal drive.
    • Carries an eye for detail and an approachable demeanor for all guests and team members.
    • Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism.
    • Self-driven approach to carry out assigned responsibilities.
    • Possesses good computer and property management system knowledge.
    • High level of integrity, enthusiasm, dedication for continuous improvement.
    • Embraces change and open-minded in a dynamic work environment.
    • Has an understanding of the middle eastern clientele and culture.
    • Has an understanding of key stakeholders in the luxury travel space.

Working at Accor

At Accor, we are committed to providing our guests with exceptional service and creating memorable experiences. As a Front Office Supervisor, you will be part of a dynamic team that is passionate about delivering outstanding service and exceeding guest expectations.

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