Sales and Customer Experience Manager

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Vodafone Full time
About the Role

As a key member of our retail team, you will be responsible for leading and managing the daily operations of a Vodafone Retail Store. This role requires a high level of customer service skills, with a focus on delivering exceptional experiences to our valued customers.

The ideal candidate will have experience in a leadership role, preferably in the telecommunications sector, with strong knowledge of Windows Operating Systems and internet applications. You will be expected to manage and sell Vodafone products and services, while maintaining a high level of staff engagement and performance.

This is an excellent opportunity to work in a dynamic environment, where you will be responsible for driving all special campaigns and programs run within the store. You will also be expected to ensure that the shop is maintained at high standards to maximize TNPS and mystery shopping results.

About You

We are looking for a highly motivated and experienced individual who can demonstrate:

  • Strong leadership and management skills, with a proven track record in customer-facing roles
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Knowledge of Windows Operating Systems and internet applications
  • Ability to work varied shifts within a 24x7 environment, including weekend and holiday work schedules


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