Customer Experience Representative

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Join Our Team

Celine is a dynamic and innovative luxury fashion house seeking a talented Sales Advisor to join our Qatar retail team. As a Sales Advisor, you will play a key role in:

  • Developing sales skills and contributing to the development of the brand in the local market.
  • Coordinating shop floor management and learning in a highly creative environment.
  • Working with a team of professionals who share your passion for luxury fashion.
  • Taking on new challenges and responsibilities as you grow in your role.

Your Responsibilities

  • Contribute to sales development and monitor common sale objectives.
  • Welcome and advise customers, providing exceptional customer service.
  • Drive client book utilization and implement CRM strategies for yourself and the team.
  • Share product knowledge with customers and train teams on new products and merchandise.
  • Assist the Manager in maintaining visual guidelines.
  • Minimize stock loss by supporting inventory management and maintaining stock room standards.
  • Guarantee stock safety, accuracy, and compliance.
  • Deal with customer complaints and provide after-sales service according to company policies.
  • Lead the team through morning briefings, training, and direct coaching.
  • Instruct the team in operating procedures, pricing, and product returns.
  • Support the digital evolution of the brand and suggest ideas for growth.

Requirements

  • A minimum of 2 years of experience in sales or customer service roles in the fashion or luxury sector.

Competencies

  • High product and fashion sensitivity and knowledge.
  • The ability to understand and meet customers' needs for an exceptional customer experience.
  • Taste for challenge and a team spirit.
  • Sense of service, curiosity, open-mindedness, optimism, and empathy are essential for success at Celine.

Language Skills

Fluent English and Arabic, with proficiency in other languages an advantage.



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