Hospitality Administrative Assistant
1 day ago
About this Opportunity
This Administrative Support Specialist position offers a unique opportunity to join our F&B Administration team and contribute to the success of our food and beverage operations. As a key member of the team, you will be responsible for providing comprehensive administrative support to the F&B Administration office, ensuring the smooth operation of F&B outlets and collaborating closely with the Front of House management team.
Key Responsibilities
- Provide administrative support to the F&B Administration office, including answering phone calls, responding to emails, and preparing reports.
- Assist with the implementation of new initiatives and projects within the F&B division, including coordinating logistics and communicating with stakeholders.
- Manage F&B data, including guest preferences, dietary requirements, and other relevant information.
- Develop and maintain strong relationships with internal stakeholders, including Front Office, Purchasing, Accounts, and Talent & Culture.
- Stay informed about F&B operations, promotions, and events to provide expert knowledge and support.
- Perform related day, evening duties, and special projects as assigned by DOFB.
- Implement and maintain effective systems and processes to improve service quality and consistency.
- Support the F&B team in achieving departmental targets and objectives.
- Engage in ongoing training and development to enhance skills and knowledge.
- Lead by example, promoting a positive and inclusive work environment.
Standards and Performance Expectations
- Meet or exceed performance expectations in terms of service delivery, guest satisfaction, and operational efficiency.
- Consistently demonstrate a commitment to excellence, teamwork, and customer-centricity.
- Communicate effectively with colleagues, managers, and external partners.
- Embody the Rosewood values and culture, serving as a role model for others.
- Contribute to continuous improvement initiatives, sharing ideas and best practices.
- Maintain accurate and complete records, adhering to company policies and procedures.
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