Customer Welcome Specialist

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Creating Memorable Experiences

As a Guest Experience Specialist, your role is to create memorable emotional connections with our guests. This means being proactive, taking initiative, and using your personality to make a crucial difference in the guest's experience. You'll be responsible for:

  1. Kicking off truly memorable guest experiences with the warmest of welcomes
  2. Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  3. Taking, managing, and receiving payments for guest bookings
  4. Making the check-in and check-out process feel swift and seamless
  5. Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations
  6. Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations

Our Culture

We promote a culture of trust, support, and acceptance. We welcome different backgrounds, experiences, and perspectives, and we're committed to creating inclusive teams where everyone feels valued and respected.



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