Customer Relationship Specialist

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Adecco Careers Full time

Adecco Careers is seeking a skilled Customer Relationship Specialist to join our team. As a key member of our customer service department, you will be responsible for ensuring seamless communication with clients and resolving any issues that may arise.

Key Responsibilities:
  • Drafting and maintaining customer contracts and reports as requested.
  • Maintaining accurate and up-to-date customer databases and logs.
  • Participating in the resolution of customer-related issues and problems.
  • Preparing and generating contractual packages such as master sheets, summary sheets, tower owner confirmation letters, follow-up sheets, and billing sheets.
  • Meeting with customers face-to-face to advise on contracts and ICSAs, and involving the CS Coordinator when necessary.
  • Ensuring timely completion and return of ICSAs by customers.
  • Providing information required to complete owner's units sheet, including verifying unit loads and entering meter serial numbers.
  • Generating clearance certificates and forwarding them to the Customer Services Manager for endorsement.
Required Skills and Qualifications:
  • Bachelor's degree or diploma in a relevant field.
  • Professional certification from relevant institutions is an added advantage.
  • Up to 2 years of experience in customer relationship background.
  • Customer relationship background within a similar industry.
  • Attention to detail.
  • Knowledge of MS Office and related software.


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