Service Design Manager
19 hours ago
We are looking for a highly skilled Senior Sub-Contracts Administrator to join our team in Qatar.
The ideal candidate will have extensive experience working in design-centric projects and possess the ability to manage senior stakeholder relationships effectively. This role requires engagement across all stages of the design process: from ideation to implementing solutions into seamless customer experiences.
The successful candidate will have been involved in designing impactful experiences across a wide range of projects and is eager to enhance customer experiences digitally and in person. We invite applicants who are committed to being part of a next-generation consulting firm.
Key Responsibilities:
- Advocate for service design and work closely with teams to develop products and services tailored towards providing seamless customer experiences.
- Be actively involved in the design process from understanding users' experiences, identifying gaps, and developing effective solutions for optimal user experiences.
- Contribute to the delivery of multiple projects by defining project scope, goals, and deliverables in collaboration with key stakeholders.
- Establish strong relationships and maintain effective communication with key stakeholders throughout the project lifecycle.
Qualifications:
- At least 3-9 years of recent relevant work experience collaborating with engineering, product management, and user research teams.
- Bachelor's degree in service design, graphic design, human-computer interaction, or a related field or an equivalent combination of education and experience.
- Proven track record of successful designs and experience launching services that have been implemented in real-world settings.
- Detailed expertise in design thinking/human-centered design.
- Substantial knowledge and experience within a relevant service design discipline (Systems Design, Business Design, Industrial Design, Graphic Design, Interaction Design).
- Ability to operate within a self-managed culture and navigate ambiguity.
- A commitment to teamwork and professionalism within a professional environment.
- Experience in a Scrum-based production process.
- Experience defining or working with a design system.
- High proficiency in verbal and written Arabic is preferred.
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