Senior Operations Officer WFM
2 months ago
We are seeking a highly skilled Senior Operations Officer to join our Customer Contact Centre team at Qatar Airways. As a key member of our operations team, you will be responsible for ensuring the continuous optimization of Contact Centre performance and productivity.
Key Responsibilities- Forecast volumes of voice and non-voice activities to ensure accurate staffing levels.
- Review and adjust forecasts regularly to reflect changing business needs.
- Manage and analyze real-time Contact Centre performance to identify areas for improvement.
- Schedule skilled staff based on forecasted volumes and anticipated workload.
- Communicate with stakeholders to explain variances in workload and implement recommendations for improvement.
To be successful in this role, you will need to have excellent analytical and problem-solving skills, as well as the ability to communicate effectively with stakeholders. You will also need to have experience with workforce management tools and systems.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced operations professional looking for a new challenge, please apply now.
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Senior Operations Officer WFM
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeAbout the RoleWe are seeking a highly skilled Senior Operations Officer to join our Customer Contact Centre team at Qatar Airways. As a key member of our operations team, you will be responsible for ensuring the continuous optimization of Contact Centre performance and productivity.Key ResponsibilitiesForecast volumes of voice and non-voice activities to...
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Senior Operations Officer WFM
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeAbout the RoleWe are seeking a highly skilled Senior Operations Officer to join our Customer Contact Centre team at Qatar Airways. As a key member of our operations team, you will be responsible for ensuring the continuous optimization of Contact Centre performance and productivity.Key ResponsibilitiesForecast volumes of voice and non-voice activities to...
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Senior Operations Officer WFM
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeAbout the RoleWe are seeking a highly skilled Senior Operations Officer to join our Customer Contact Centre team at Qatar Airways. As a key member of our operations team, you will be responsible for ensuring the continuous optimization of Contact Centre performance and productivity.Key ResponsibilitiesForecast volumes of voice and non-voice activities to...
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Senior Operations Officer WFM
1 month ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeAbout the RoleWe are seeking a highly skilled Senior Operations Officer to join our team at Qatar Airways. As a key member of our Contact Centre operations, you will be responsible for ensuring the continuous optimization of our performance and productivity.Key ResponsibilitiesDevelop and implement effective workforce management strategies to meet changing...
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Operations Coordinator
1 month ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeOperations CoordinatorAt Qatar Airways, we're looking for a skilled Operations Coordinator to join our team. As an Operations Coordinator, you will play a critical role in ensuring the smooth operation of our contact center.Key Responsibilities:Schedule Optimization: Develop and maintain schedules to optimize performance and ensure efficient use of...
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Operations Coordinator
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeOperations CoordinatorYour key responsibilities will include:Developing, communicating, and maintaining schedules to optimize performance.Monitoring shrinkage, schedule adherence, and variance reports to analyze daily traffic volume and headcount.Reviewing and providing recommendations for optimal intervals for non-phone activities, such as training,...
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Operations Coordinator
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeOperations CoordinatorYour key responsibilities will include:Developing, communicating, and maintaining schedules to optimize performance.Monitoring shrinkage, schedule adherence, and variance reports to analyze daily traffic volume and headcount.Reviewing and providing recommendations for optimal intervals for non-phone activities, such as training,...
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Operations Coordinator
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeOperations CoordinatorYour key responsibilities will include:Developing, communicating, and maintaining schedules to optimize performance.Monitoring shrinkage, schedule adherence, and variance reports to analyze daily traffic volume and headcount.Reviewing and providing recommendations for optimal intervals for non-phone activities, such as training,...
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Operations Coordinator
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeOperations CoordinatorYour key responsibilities will include:Developing, communicating, and maintaining schedules to optimize performance.Monitoring shrinkage, schedule adherence, and variance reports to analyze daily traffic volume and headcount.Reviewing and providing recommendations for optimal intervals for non-phone activities, such as training,...
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Airline Operations Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeJob DescriptionAbout the Role:Qatar Airways is seeking a highly skilled Pre-Ops & Crew Control Officer to join our team in Doha, Qatar. As a key member of our Pre-ops & Crew Control team, you will be responsible for ensuring the smooth operation of our flights by managing crew rosters, monitoring and supporting activities, and communicating operational...
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Airline Operations Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeJob DescriptionAbout the Role:Qatar Airways is seeking a highly skilled Pre-Ops & Crew Control Officer to join our team in Doha, Qatar. As a key member of our Pre-ops & Crew Control team, you will be responsible for ensuring the smooth operation of our flights by managing crew rosters, monitoring and supporting activities, and communicating operational...
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Airline Operations Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeJob DescriptionAbout the Role:Qatar Airways is seeking a highly skilled Pre-Ops & Crew Control Officer to join our team in Doha, Qatar. As a key member of our Pre-ops & Crew Control team, you will be responsible for ensuring the smooth operation of our flights by managing crew rosters, monitoring and supporting activities, and communicating operational...
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Airline Operations Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeJob DescriptionAbout the Role:Qatar Airways is seeking a highly skilled Pre-Ops & Crew Control Officer to join our team in Doha, Qatar. As a key member of our Pre-ops & Crew Control team, you will be responsible for ensuring the smooth operation of our flights by managing crew rosters, monitoring and supporting activities, and communicating operational...
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Fire Station Officer
1 month ago
Baladīyat az̧ Z̧a‘āyin, Qatar Qatar Energy Full time{"title": "Fire Station Officer", "content": "Job SummaryQatarEnergy is seeking a highly skilled Fire Station Officer to join our team. As a Fire Station Officer, you will be responsible for ensuring operational readiness to respond to incidents and assuming the role of QP Lead Fire Officer until relieved by a more senior officer.Key...
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Senior Procurement Officer for Food Sourcing
1 month ago
Baladīyat az̧ Z̧a‘āyin, Qatar Management Solutions International MSI Full timeRequirementsManagement Solutions International MSI is seeking a highly skilled Senior Procurement Officer for Food to join our team. The ideal candidate will have a strong background in food procurement and a proven track record of success in negotiating contracts and managing supplier relationships.The successful candidate will be responsible for sourcing...
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Senior Procurement Officer
1 month ago
Baladīyat az̧ Z̧a‘āyin, Qatar Management Solutions International MSI Full timeJob Title: Senior Procurement Officer Non-FoodWe are seeking a highly skilled Senior Procurement Officer to join our team at Management Solutions International MSI. The successful candidate will be responsible for managing the procurement process for non-food items.Key Responsibilities:Develop and implement procurement strategies to meet business needsManage...
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Fire Station Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar Qatar Energy Full timeJob Title: Fire Station OfficerQatarEnergy is an integrated national oil corporation that plays a vital role in the sustainable development and utilization of oil and gas resources in Qatar. As a Fire Station Officer, you will be part of a team that ensures the health and safety of employees, contractors, and local communities where we operate.Key...
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Reservations Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeReservations Officer - Lead OperationsWe are seeking a highly skilled Reservations Officer to lead our operations team in Qatar. As a key member of our team, you will be responsible for providing exceptional customer service, managing reservations, and promoting Qatar as a premium tourism destination.Key Responsibilities:Lead and monitor the DQ Operations...
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Reservations Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeReservations Officer Job DescriptionWe are seeking a highly skilled Reservations Officer to lead our Discover Qatar reservations team in Doha, Qatar. As a key member of our team, you will be responsible for providing exceptional customer service, leading operations, and promoting Qatar as a premium tourism destination.Key Responsibilities:Lead the Discover...
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Fire Station Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar Qatar Energy Full timeJob Title: Fire Station OfficerQatarEnergy is an integrated national oil corporation that plays a vital role in the long-term sustainable development and utilization of oil and gas resources in Qatar. As a Fire Station Officer, you will be part of a team that ensures the health and safety of employees, contractors, visitors, and local communities where we...