Senior Operations Officer WFM
1 month ago
We are seeking a highly skilled Senior Operations Officer to join our team at Qatar Airways. As a key member of our Contact Centre operations, you will be responsible for ensuring the continuous optimization of our performance and productivity.
Key Responsibilities- Develop and implement effective workforce management strategies to meet changing customer demand.
- Manage and analyze real-time Contact Centre performance, making adjustments as needed to ensure optimal staffing levels.
- Collaborate with planning managers and stakeholders to identify opportunities for improvement and implement solutions.
- Design and implement scheduling tools and shift patterns to maximize efficiency and productivity.
- Monitor and report on key performance metrics, identifying areas for improvement and implementing actions to address them.
To be successful in this role, you will need to have a strong understanding of workforce management principles and practices, as well as excellent analytical and problem-solving skills. You will also need to be able to communicate effectively with stakeholders at all levels.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Senior Operations Officer WFM
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeAbout the RoleWe are seeking a highly skilled Senior Operations Officer to join our Customer Contact Centre team at Qatar Airways. As a key member of our operations team, you will be responsible for ensuring the continuous optimization of Contact Centre performance and productivity.Key ResponsibilitiesForecast volumes of voice and non-voice activities to...
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Senior Operations Officer WFM
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeAbout the RoleWe are seeking a highly skilled Senior Operations Officer to join our Customer Contact Centre team at Qatar Airways. As a key member of our operations team, you will be responsible for ensuring the continuous optimization of Contact Centre performance and productivity.Key ResponsibilitiesForecast volumes of voice and non-voice activities to...
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Senior Operations Officer WFM
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeAbout the RoleWe are seeking a highly skilled Senior Operations Officer to join our Customer Contact Centre team at Qatar Airways. As a key member of our operations team, you will be responsible for ensuring the continuous optimization of Contact Centre performance and productivity.Key ResponsibilitiesForecast volumes of voice and non-voice activities to...
-
Senior Operations Officer WFM
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeAbout the RoleWe are seeking a highly skilled Senior Operations Officer to join our Customer Contact Centre team at Qatar Airways. As a key member of our operations team, you will be responsible for ensuring the continuous optimization of Contact Centre performance and productivity.Key ResponsibilitiesForecast volumes of voice and non-voice activities to...
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Operations Coordinator
1 month ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeOperations CoordinatorAt Qatar Airways, we're looking for a skilled Operations Coordinator to join our team. As an Operations Coordinator, you will play a critical role in ensuring the smooth operation of our contact center.Key Responsibilities:Schedule Optimization: Develop and maintain schedules to optimize performance and ensure efficient use of...
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Operations Coordinator
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeOperations CoordinatorYour key responsibilities will include:Developing, communicating, and maintaining schedules to optimize performance.Monitoring shrinkage, schedule adherence, and variance reports to analyze daily traffic volume and headcount.Reviewing and providing recommendations for optimal intervals for non-phone activities, such as training,...
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Operations Coordinator
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeOperations CoordinatorYour key responsibilities will include:Developing, communicating, and maintaining schedules to optimize performance.Monitoring shrinkage, schedule adherence, and variance reports to analyze daily traffic volume and headcount.Reviewing and providing recommendations for optimal intervals for non-phone activities, such as training,...
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Operations Coordinator
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeOperations CoordinatorYour key responsibilities will include:Developing, communicating, and maintaining schedules to optimize performance.Monitoring shrinkage, schedule adherence, and variance reports to analyze daily traffic volume and headcount.Reviewing and providing recommendations for optimal intervals for non-phone activities, such as training,...
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Operations Coordinator
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeOperations CoordinatorYour key responsibilities will include:Developing, communicating, and maintaining schedules to optimize performance.Monitoring shrinkage, schedule adherence, and variance reports to analyze daily traffic volume and headcount.Reviewing and providing recommendations for optimal intervals for non-phone activities, such as training,...
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Airline Operations Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeJob DescriptionAbout the Role:Qatar Airways is seeking a highly skilled Pre-Ops & Crew Control Officer to join our team in Doha, Qatar. As a key member of our Pre-ops & Crew Control team, you will be responsible for ensuring the smooth operation of our flights by managing crew rosters, monitoring and supporting activities, and communicating operational...
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Airline Operations Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeJob DescriptionAbout the Role:Qatar Airways is seeking a highly skilled Pre-Ops & Crew Control Officer to join our team in Doha, Qatar. As a key member of our Pre-ops & Crew Control team, you will be responsible for ensuring the smooth operation of our flights by managing crew rosters, monitoring and supporting activities, and communicating operational...
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Airline Operations Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeJob DescriptionAbout the Role:Qatar Airways is seeking a highly skilled Pre-Ops & Crew Control Officer to join our team in Doha, Qatar. As a key member of our Pre-ops & Crew Control team, you will be responsible for ensuring the smooth operation of our flights by managing crew rosters, monitoring and supporting activities, and communicating operational...
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Airline Operations Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeJob DescriptionAbout the Role:Qatar Airways is seeking a highly skilled Pre-Ops & Crew Control Officer to join our team in Doha, Qatar. As a key member of our Pre-ops & Crew Control team, you will be responsible for ensuring the smooth operation of our flights by managing crew rosters, monitoring and supporting activities, and communicating operational...
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Fire Station Officer
1 month ago
Baladīyat az̧ Z̧a‘āyin, Qatar Qatar Energy Full time{"title": "Fire Station Officer", "content": "Job SummaryQatarEnergy is seeking a highly skilled Fire Station Officer to join our team. As a Fire Station Officer, you will be responsible for ensuring operational readiness to respond to incidents and assuming the role of QP Lead Fire Officer until relieved by a more senior officer.Key...
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Senior Procurement Officer for Food Sourcing
1 month ago
Baladīyat az̧ Z̧a‘āyin, Qatar Management Solutions International MSI Full timeRequirementsManagement Solutions International MSI is seeking a highly skilled Senior Procurement Officer for Food to join our team. The ideal candidate will have a strong background in food procurement and a proven track record of success in negotiating contracts and managing supplier relationships.The successful candidate will be responsible for sourcing...
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Senior Procurement Officer
1 month ago
Baladīyat az̧ Z̧a‘āyin, Qatar Management Solutions International MSI Full timeJob Title: Senior Procurement Officer Non-FoodWe are seeking a highly skilled Senior Procurement Officer to join our team at Management Solutions International MSI. The successful candidate will be responsible for managing the procurement process for non-food items.Key Responsibilities:Develop and implement procurement strategies to meet business needsManage...
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Fire Station Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar Qatar Energy Full timeJob Title: Fire Station OfficerQatarEnergy is an integrated national oil corporation that plays a vital role in the sustainable development and utilization of oil and gas resources in Qatar. As a Fire Station Officer, you will be part of a team that ensures the health and safety of employees, contractors, and local communities where we operate.Key...
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Reservations Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeReservations Officer - Lead OperationsWe are seeking a highly skilled Reservations Officer to lead our operations team in Qatar. As a key member of our team, you will be responsible for providing exceptional customer service, managing reservations, and promoting Qatar as a premium tourism destination.Key Responsibilities:Lead and monitor the DQ Operations...
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Reservations Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeReservations Officer Job DescriptionWe are seeking a highly skilled Reservations Officer to lead our Discover Qatar reservations team in Doha, Qatar. As a key member of our team, you will be responsible for providing exceptional customer service, leading operations, and promoting Qatar as a premium tourism destination.Key Responsibilities:Lead the Discover...
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Reservations Officer
2 months ago
Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeReservations Officer Job DescriptionWe are seeking a highly skilled Reservations Officer to lead our Discover Qatar reservations team in Doha, Qatar. As a key member of our team, you will be responsible for providing exceptional customer service, managing reservations operations, and promoting Qatar as a premium tourism destination.Key Responsibilities:Lead...