Senior Operations Officer WFM

1 month ago


Baladīyat az Zaāyin, Qatar QATAR Airways Full time
About the Role

We are seeking a highly skilled Senior Operations Officer to join our team at Qatar Airways. As a key member of our Contact Centre operations, you will be responsible for ensuring the continuous optimization of our performance and productivity.

Key Responsibilities
  • Develop and implement effective workforce management strategies to meet changing customer demand.
  • Manage and analyze real-time Contact Centre performance, making adjustments as needed to ensure optimal staffing levels.
  • Collaborate with planning managers and stakeholders to identify opportunities for improvement and implement solutions.
  • Design and implement scheduling tools and shift patterns to maximize efficiency and productivity.
  • Monitor and report on key performance metrics, identifying areas for improvement and implementing actions to address them.
Requirements

To be successful in this role, you will need to have a strong understanding of workforce management principles and practices, as well as excellent analytical and problem-solving skills. You will also need to be able to communicate effectively with stakeholders at all levels.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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