Reservations Officer

1 day ago


Baladīyat az Zaāyin, Qatar QATAR Airways Full time
Reservations Officer - Lead Operations

We are seeking a highly skilled Reservations Officer to lead our operations team in Qatar. As a key member of our team, you will be responsible for providing exceptional customer service, managing reservations, and promoting Qatar as a premium tourism destination.

Key Responsibilities:
  • Lead and monitor the DQ Operations Team to ensure excellent service quality and response time.
  • Plan optimum use of staff availability through effective job allocation and distribution of work resources.
  • Work effectively with DQ internal teams to develop unique product & program proposals.
  • Monitor the DQ Operations team's effective use of DQ booking system, Visa Application platform, and all related systems.
  • Act as an interface between the Line Manager and QR departments to provide proper management of Customer Service issues.
Requirements:
  • Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience.
  • Ability to multi-task, and communicate well in English both written and spoken.
  • Proficient in MS Office and tourism back office systems.
  • DMC reservations/operations experience is preferred.
  • Must have strong problem-solving skills and be capable of leading and performing well under pressure.
About Qatar Airways Group:

We are a global airline with a rich history of innovation and excellence. Our story started with four aircraft and today we deliver excellence across 12 different businesses coming together as one. We're a place where your ambition will know no boundaries, and be part of a truly global community.


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