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Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time
Job Description: As a Front Office Manager at IHG Hotels & Resorts, your primary responsibility will be to manage the daily operations of our Rooms Division departments, including reception, guest services, concierge, housekeeping, and Spa & Recreation. This requires effective communication, strong problem-solving abilities, and the capacity to adapt to changing priorities.

You will supervise and motivate a team of Front Office associates, ensuring excellent team performance and implementing policies and procedures to maintain the highest levels of guest satisfaction. Additionally, you will oversee room availability, coordinate with other departments, and ensure accurate billing and payment processing.

Your ability to handle guest complaints and concerns with a proactive and solution-oriented approach is crucial in providing exceptional service. Training and mentoring team members will also be essential in promoting a culture of continuous improvement and excellence.