Assistant Front Office Manager

4 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Ihgarmyhotels Full time

Assistant Front Office Manager

Hotel Brand: InterContinental

Location: Qatar, Doha

Hotel: Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar

Job number: 141931

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

The Assistant Front Office Manager will be a key member of our dynamic Front Office team. This is an exciting opportunity for a motivated and dedicated individual to support in overseeing the daily operations of the front office and ensure the highest levels of guest satisfaction.

Key Responsibilities:
  1. Assist in managing the daily operations of the Front Office department, including reception, guest services, concierge, and reservations.
  2. Ensure all guest interactions are handled with the highest level of professionalism, courtesy, and attention to detail.
  3. Supervise and motivate a team of Front Office associates, ensuring effective communication and excellent team performance.
  4. Assist with the development, implementation, and enforcement of front office policies and procedures.
  5. Handle guest complaints and concerns with a proactive and solution-oriented approach.
  6. Coordinate with other departments to ensure seamless guest experiences and high operational standards.
  7. Oversee and maintain room availability, check-in/check-out procedures, and ensure accurate billing and payment processing.
  8. Train and mentor team members, promoting a culture of continuous improvement and exceptional service.
  9. Manage shift scheduling and ensure the front office is adequately staffed at all times.
What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

  1. Previous experience in a Front Office or Guest Services role in a luxury hotel, with at least 2 years in a managerial capacity.
  2. Strong leadership and team management skills with the ability to motivate and develop staff.
  3. Excellent communication and interpersonal skills, with a customer-focused approach.
  4. A proactive attitude and strong problem-solving abilities.
  5. Ability to work under pressure and adapt to changing priorities.
  6. Strong organizational skills with attention to detail.
  7. Knowledge of hotel property management systems (PMS) and reservation systems.
  8. Fluent in English (both spoken and written); additional languages are a plus.
  9. Bachelor's degree in Hospitality Management or a related field is preferred.
What We Offer

We'll reward all your hard work with competitive salary and benefits. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

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