Technical Support Specialist
2 months ago
We are seeking a highly skilled and experienced Helpdesk Technician to join our team at Management Solutions International MSI Qatar. The ideal candidate will have a strong background in technical support and a proven track record of providing excellent customer service.
Key Responsibilities- Provide technical support and assistance to customers via phone, email, and in-person
- Troubleshoot and resolve technical issues with computer hardware, software, and networking systems
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with the latest technology trends and advancements
- High school diploma or equivalent
- Additional technical certifications (Cisco, Microsoft, Cloud, etc.) or degrees (Bachelor, Diploma in Computer Science) are a plus
- 1-2 years of work experience in the related field
- Proficient in operating systems such as Windows, macOS, and Linux
- Familiarity with helpdesk software and ticketing systems
- Proven experience as a Helpdesk Technician or in a similar technical support role
- Strong knowledge of computer hardware, software, and networking systems
Locally available in Qatar
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