Infrastructure Customer Service Leader

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Stantec Consulting International Ltd. Full time

Requisition Number: 23227BR

Description:

We are seeking a dedicated Infrastructure Customer Service Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Infrastructure Customer Service Leader will report directly to the Program Director and will be responsible for leading consulting and client teams in the implementation of transformational customer service projects.

Key Responsibilities:
  1. Leadership & Team Management:
    Lead and inspire a cross-functional team of consultants and client personnel dedicated to enhancing customer service delivery.
    Foster a culture of excellence, collaboration, and continuous improvement within the team.
  2. Project Development & Execution:
    Design and implement customer service strategies that improve engagement, satisfaction, and responsiveness, leveraging innovative practices.
    Oversee the execution of transformational customer service projects, ensuring alignment with client objectives and industry best practices.
    Monitor project progress, address challenges, and ensure timely and budget-compliant delivery.
  3. Stakeholder Engagement:
    Collaborate closely with client stakeholders to identify customer service needs and opportunities for enhancement.
    Provide regular updates and reports to the Program Director and client executives on project status, challenges, and outcomes.
  4. Continuous Improvement & Innovation:
    Stay informed about emerging trends in customer service, including the integration of Artificial Intelligence concepts to enhance service delivery.
    Facilitate training sessions and workshops to improve the customer service capabilities of the client team.
What We Offer:
  1. Competitive salary and a comprehensive benefits package.
  2. Opportunity to lead significant customer service transformation initiatives within the public sector.
  3. A supportive and dynamic work environment.
Qualifications:Experience
  1. Minimum of 25 years of experience in a relevant Industry, with at least 12 years in a leading role, preferably within the roads or drainage sectors.
  2. Both regional and international experience is required, with a minimum of 8 years of experience gained working in North America, W. Europe, Australia, or equivalent.
  3. Proven experience in leading projects focused on enhancing customer engagement and satisfaction.
Education
  1. Bachelor's degree from a recognized university in the USA, Canada, Western Europe, Australia, or New Zealand. A Master's degree is preferred.
  2. Required relevant Chartered status and Professional License(s).
Skills
  1. Strong leadership and team development skills.
  2. Excellent analytical, strategic thinking, and problem-solving abilities.
  3. Familiarity with customer service technologies and methodologies, especially those involving Artificial Intelligence.
  4. Outstanding communication and interpersonal skills.
Language Skills
  1. Arabic language skills are preferred but not essential.

About Stantec:

We're active members of the communities we serve. That's why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.

The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us

Work Location(s): Qatar-Doha

Employment Type: Full-Time

Job Type: Regular

Job Category: Business Development

#J-18808-Ljbffr

  • Customer Service Leader

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job DescriptionAt lxbfYeaa, we are seeking a highly motivated and experienced individual to join our team as a Customer Service Supervisor.About the RoleThe successful candidate will be responsible for leading and motivating a team of customer service representatives, ensuring exceptional customer service delivery and continuous improvement. You will be...

  • Infrastructure Services Manager

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar ProgressSoft Corporation Full time

    We are seeking an Infrastructure Services Manager to lead our team in providing high-level onsite and remote IT technical liaison and supporting enterprise solutions implementations and services. As an Infrastructure Services Manager, you will be responsible for managing a team of technical experts and ensuring that they have the necessary skills and...

  • Customer Engagement Leader

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Stantec Consulting International Ltd. Full time

    We are seeking a skilled Customer Engagement Leader to lead a major consulting program focused on enhancing customer service delivery in the public sector. The successful candidate will have at least 12 years of experience in a leading role, preferably within the roads or drainage sectors.Responsibilities:Designing and implementing customer service...

  • Service Leader

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time

    We are seeking an experienced Service Leader to join our team as a Bartender at Mondrian Doha.About the RoleThe ideal candidate will be responsible for leading by example, providing exceptional service and maintaining a high level of professionalism.Key ResponsibilitiesLead by example, demonstrating a commitment to exceptional service and customer...

  • Customer Service Manager

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Company OverviewThe lxbfYeaa is a dynamic organization dedicated to providing exceptional public services. Our mission is to deliver high-quality support to our customers, and we're seeking a seasoned leader to lead our customer service operation.Job DescriptionWe're looking for a Senior Customer Experience Lead to develop and implement comprehensive...

  • Customer Service Director

    11 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Climbing Mountains Full time

    About the JobClimbing Mountains is seeking a highly motivated and experienced Customer Service Director to join our team. As a key member of our management team, you will be responsible for leading and developing our customer service strategy to deliver exceptional customer experiences.The successful candidate will have at least 1 year of experience in a...

  • Customer Service Manager

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job OverviewWe are looking for a highly skilled Contact Centre Leader to join our team. As a leader, you will be responsible for driving service delivery and operational excellence while working closely with key strategic partners to deliver assisted and non-assisted service touchpoints.Your main focus will be on creating a strategy to deliver inbound and...

  • Customer Service Excellence Leader

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time

    About QNB GroupWith over 50 years of history, QNB Group has established itself as the largest bank in the Middle East and Africa region. Through its subsidiaries and associate companies, QNB provides a wide range of products and services to its customers. With a large employee base of over 28,000 and a network of over 1,000 locations, QNB serves up to 20...

  • Service Excellence Leader

    19 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar MH Al Muftah Est Full time

    MH Al Muftah Est is looking for a skilled Service Excellence Leader to join our leadership team. The ideal candidate will have a proven track record in delivering exceptional customer experiences, with a strong focus on employee engagement, process improvement, and performance metrics.Key Accountabilities:Develop and implement initiatives to enhance customer...

  • Sales and Service Leader

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airline Full time

    Job OverviewThe Sales and Service Leader plays a pivotal role in driving sales growth, improving customer satisfaction, and enhancing employee engagement. This dynamic individual will be responsible for communicating sales targets, implementing promotional plans, and maintaining high standards of merchandising.Main ResponsibilitiesLead by example,...

  • Infrastructure Service Excellence Director

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Stantec Consulting International Ltd. Full time

    We are looking for an experienced Infrastructure Service Excellence Director to join our team for a major consulting program focused on enhancing customer service delivery in the public sector. The successful candidate will have at least 12 years of experience in a leading role, preferably within the roads or drainage sectors.Job Description:Leading...

  • Infrastructure Service Manager

    11 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Vamsystems Full time

    About the TeamVamsystems is a leading provider of IT solutions, and we are currently looking for an experienced Infrastructure Service Manager to join our team in Qatar.As a key member of our IT department, you will be responsible for overseeing the design, deployment, and management of cloud infrastructure solutions. With your expertise in cloud computing...

  • Infrastructure Delivery Director

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar CDM Smith Full time

    An Infrastructure Delivery Director is required for a major expressway project in Qatar. The successful candidate will be responsible for overseeing the delivery of the project and residing in the Doha region.Key ResponsibilitiesOversee the delivery of large-scale infrastructure projectsDevelop and implement project strategies, ensuring timely completion and...

  • IT Infrastructure Manager

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar 啄協 Full time

    Job DescriptionWe are seeking a highly experienced and visionary technology leader to join our team as the Head of Broadcast Systems. The ideal candidate will possess a deep understanding of broadcast technology and IT infrastructure, with a proven track record of delivering innovative solutions and driving digital transformation.Main...

  • Customer Service Specialist

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Dar Scrubs Full time

    Job DescriptionThis role is responsible for creating and implementing a sales strategy that meets personal and company-set goals. The successful candidate will have excellent communication skills and be able to work effectively with customers and the sales team.Key Responsibilities:Develop a sales strategy to meet personal and company-set goals.Regularly...

  • Customer Services Technician

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar DEDIENNE AEROSPACE Full time

    DEDIENNE AEROSPACE, is a world leader in the design, manufacture and maintenance of aeronautical tooling.For more than 50 years, our products have demonstrated our expertise, quality of service and technique, all at the cutting edge of industrial performance, in order to provide maximum satisfaction to our customers (aircraft manufacturers, engine...

  • Global Infrastructure Manager

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Global Projects Services Full time

    About UsGlobal Projects Services is a global leader in engineering services for the design, construction, and operation of complex infrastructures and plants in the energy sector. We are committed to delivering high-quality projects that meet the needs of our clients and exceed their expectations.We have a team of experienced professionals who are dedicated...

  • Project Delivery Leader

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About Our OpportunityWe are looking for a Project Delivery Leader to lead our project delivery team in Qatar.The ideal candidate will have experience in managing teams and overseeing the delivery of large infrastructure projects.The project delivery leader will be responsible for ensuring that projects are delivered within quality, cost, and time...

  • Infrastructure Specialist

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are seeking a seasoned Cloud Solution Architect to join our team at a leading consulting company. The successful candidate will lead the development and implementation of Google Cloud Platform services & solutions for business customers.Purpose:This role reports to the Assistant Director of Data Center and Cloud Product Development.The Cloud Solution...

  • Mega Infrastructure Scheme Leader

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar CSC Recruitment Full time

    About CSC Recruitment">CSC Recruitment is a specialist recruitment agency serving the construction and infrastructure industries. We provide expert advice and innovative solutions to help our clients achieve their goals.">Job Summary">We are seeking a highly skilled Senior Project Manager to join our team on a major infrastructure project. The successful...