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Food Service Operations Manager

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Raffles Full time
Job Overview
Raffles & Fairmont Doha is a luxury dining destination that embodies exceptional service and world-class quality. We are seeking an experienced Restaurant Manager to lead our daily operations, driving business performance and creating a refined atmosphere.

Key Responsibilities:
Operational Excellence
  • Oversee all aspects of restaurant operations, ensuring smooth and efficient service.
  • Maintain exceptional food and beverage quality, presentation, and service standards.
  • Collaborate with the culinary team to refine menus and enhance the dining experience.
  • Implement and monitor health, safety, and hygiene regulations to ensure compliance.
  • Manage reservations, table assignments, and special guest requests with precision.

Guest Experience & Service Quality:
  • Lead by example in delivering warm, personalized, and anticipatory service.
  • Build strong relationships with guests, ensuring satisfaction and repeat business.
  • Handle guest feedback and complaints professionally, resolving issues promptly.
  • Ensure VIPs, special occasions, and loyalty members receive extraordinary attention.
  • Recruit, train, mentor, and develop a high-performing team committed to service excellence.
  • Foster a culture of collaboration, motivation, and continuous improvement.
  • Oversee team scheduling and ensure optimal staffing levels for seamless operations.
  • Drive revenue by implementing upselling strategies and promoting premium offerings.
  • Manage inventory levels and coordinate with procurement to ensure efficiency.
  • Analyze sales data and guest feedback to refine service strategies and enhance profitability.