Senior Customer Service Representative

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf WLL Full time
About the Role

The Customer Operations Manager will play a critical role in ensuring that customer needs are met and exceeded. This position requires strong people skills, excellent phone etiquette, and the ability to work in a fast-paced environment.

Duties and Responsibilities
  1. Manage customer interactions, providing information about services and resolving queries or recording relevant details.
  2. Coordinate and resolve service issues, ensuring proper tracking and closure of cases escalated to the supervisor level.
  3. Educate customers on necessary documentation requirements.
  4. Communicate information about new products or services available to customers.
  5. Ensure adherence to all customer service policies and procedures.
Qualifications
  • Bachelor's degree or equivalent in any discipline.
  • More than 8 years of experience in customer service and 3 years at the same level.
  • Proficient knowledge of customer service and standard office practices and procedures.
  • Proficient computer skills, including proficiency in both English and Arabic.


  • Doha, Baladīyat ad Dawḩah, Qatar Robinson & Co (Singapore) Pte Ltd Full time

    Customer Service RepresentativeIn this role as Customer Service Representative, you will be the face of our company, ensuring that every customer has an exceptional experience. Your primary responsibility will be to generate sales and deliver top-notch customer service, while also handling various operational duties assigned by store management.The ideal...


  • Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time

    Job OverviewThe role of the Customer Service Representative at QNB Group is to provide efficient, friendly and quality service to customers.This includes answering queries, providing information and guiding customers through various banking procedures, as well as marketing the Group's products and services to increase business with the Group.


  • Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time

    Customer Care Call Center RoleQNB Group, a leading banking institution in the Middle East and Africa region, seeks to hire a skilled Customer Service Representative to join its Customer Care Call Center team. The successful candidate will be responsible for providing exceptional customer service over the phone, utilizing advanced contact technology to...


  • Doha, Baladīyat ad Dawḩah, Qatar Abroad Work Full time

    At Abroad Work, we are seeking a Customer Service Representative to join our team in Doha, Qatar. In this role, you will be responsible for handling customer inquiries and providing top-notch support.Key ResponsibilitiesRespond to customer calls and emails in a professional and timely manner.Resolve customer complaints and issues...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About The RoleAs a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences by packing baggage efficiently and safely. Your responsibilities will include:Acknowledge customer needs regarding requests for baggage services.Inspect, weigh and package customers' baggage with care and provide a five-star...


  • Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time

    As a Customer Service Representative at QNB Group, you will be responsible for providing efficient and friendly service to cardholders and merchants. This role requires strong problem-solving skills and the ability to communicate effectively with customers and internal stakeholders.About UsEstablished in 1964, QNB Group is the largest bank in the Middle East...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time

    Qatar National Bank (QNB) is a leading financial institution in the Middle East and North Africa Region, seeking a Customer Service Officer to join its team. The role of the Customer Service Officer is responsible for assisting the Head of Card Customer Service to achieve set objectives and provide efficient, friendly, and quality service to cardholders and...


  • Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    The Al-Futtaim Group, a renowned business house in the lower Gulf region, is seeking a skilled Customer Service Representative to join its team. As a Reception and Telephone Operator, you will be responsible for receiving customers in the workshop and handling incoming telephone calls with courtesy and efficiency.To excel in this role, you must possess...


  • Doha, Baladīyat ad Dawḩah, Qatar WSP in the Middle East Full time

    We are seeking a skilled and friendly customer service representative to enhance our guests' experience. This role plays a vital part in creating memorable interactions, ensuring exceptional satisfaction, and fostering loyalty.Key Responsibilities:Promote best customer satisfaction through proactive engagementGreet customers, present menus, and make...


  • Doha, Baladīyat ad Dawḩah, Qatar FINAL FIX Full time

    About FINAL FIXWe are a reputable organization committed to delivering exceptional customer experiences. Our team of professionals is dedicated to providing top-notch support and services.Job DescriptionYour role as a Customer Service Representative involves being the first point of contact for customers, handling phone inquiries, scheduling appointments,...


  • Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    Al Futtaim Group is a leading business house in the Middle East. We operate over 40 companies, with a diverse range of strategically positioned operating subsidiaries and associate companies.About The JobWe are seeking a Customer Service Representative to join our team at IKEA. As a key member of our customer service team, you will be responsible for...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    At lxbfYeaa, we are seeking a Customer Service Representative to join our Motion Business Area for the Service division. As a key member of our team, you will be responsible for providing technical, order, and payment-related assistance and support to internal and external customers.You will lead order handling and execution to achieve connected financial...


  • Doha, Baladīyat ad Dawḩah, Qatar Snaphunt Full time

    Snaphunt is seeking a Customer Service Representative to join our team. This role involves interacting with customers, preparing beverages, and maintaining a clean work environment.Key Responsibilities:Greeting customers and taking orders in a friendly and efficient mannerMixing and blending ingredients to create unique drinksMaintaining a clean and...


  • Doha, Baladīyat ad Dawḩah, Qatar Ecolab Full time

    Job OverviewEcolab is seeking a highly skilled Customer Service Representative to join its industry-leading Customer Service team in Doha, Qatar. As a key member of our team, you will be responsible for providing exceptional customer service and support to Ecolab's largest and most strategic accounts.About the RoleDevelop and maintain strong relationships...


  • Doha, Baladīyat ad Dawḩah, Qatar Robinson & Co (Singapore) Pte Ltd Full time

    Job DescriptionThe Customer Service Representative will be responsible for delivering an exceptional customer experience and achieving sales targets in a fast-paced retail environment. The ideal candidate will have a friendly and engaging personality, with excellent communication and interpersonal skills.Main Responsibilities:Provide exceptional customer...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job DescriptionWe are seeking a highly motivated and experienced Customer Service Representative to join our team at lxbfYeaa.Key Responsibilities- Ensure that Customers' specified requirements are properly mapped in the system by checking for the accuracy of the menu grids, specifications and crew handover sheets.- Share the information with the internal...


  • Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

    Job OverviewBanana Island Resort Doha by Anantara is a luxurious resort located in a picturesque setting, offering a range of amenities and activities for guests to enjoy. As a Customer Service Representative, you will play a critical role in delivering exceptional guest experiences and ensuring their satisfaction with our services.You will be responsible...


  • Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time

    Job DescriptionThe Customer Service Representative in hotel sales and marketing is responsible for facilitating guest bookings, managing reservations, and optimizing room occupancy to maximize revenue. They serve as the primary point of contact for guests, providing exceptional customer service and assisting with inquiries, reservations, and...


  • Doha, Baladīyat ad Dawḩah, Qatar Gem Forest Hotel Nairobi - MGallery Collection Full time

    Our Commitment to Diversity & InclusionAt Gem Forest Hotel Nairobi - MGallery Collection, we believe that diversity and inclusion are essential components of our success. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.Job DescriptionWe are seeking an experienced Customer Service...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About The RoleJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Travel Reservation Agent, you will be responsible for creating reservations, quoting fares, and issuing tickets as part of passenger handling at the front office.Main ResponsibilitiesCreate reservations for passengers and handle...