Concierge Ambassador

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

About Us

Mandarin Oriental Hotel Group Limited is a renowned owner and operator of luxury hotels, resorts, and residences in prime destinations worldwide.

We are increasingly recognized for creating some of the world's most sought-after properties, providing 21st-century luxury with oriental charm.

Our Culture

We are renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Our Team

We welcome colleagues who are passionate about delivering the best service and exceeding our guests' expectations.

Main Responsibilities

  • Create focused conversations with guests to identify their personal preferences.
  • Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
  • Provide clear directions for all guests travelling outside of the hotel.
  • Respond to all guests' needs and requests, utilizing proper communication skills within resources and other departments when appropriate.
  • Maintain a daily record via our system of all guest requests, reservations and confirmations for guests.
  • Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.
  • Assist guests in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.
  • Build relationships with guests to delight and gain loyalty.

Requirements

  • Senior School qualification or equivalent.
  • Membership of Clefs d'Or is an advantage.
  • Previous experience working in the Middle East is an advantage.
  • Minimum 2 years of experience working in a 5-star hotel environment.
  • A minimum of 1 year of Concierge/ Guest Relations/ Front Office experience.
  • Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS.


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