Guest Experience Coordinator

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Gem Forest Hotel Nairobi - MGallery Collection Full time

What We Offer

We offer a range of benefits and perks to our employees, including the opportunity to work in a dynamic and supportive team environment. As a Housekeeping Supervisor, you will be responsible for leading and supervising the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.

The ideal candidate will have a service-focused personality, with previous experience in a similar leadership role. Prior experience working with Opera or a related system is also an asset. Strong interpersonal and problem-solving abilities are essential, as is the ability to lead by example.

Your Key Responsibilities

  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
  • Ensure employees are informed daily about priorities to personalize service.


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