Guest Experience Representative
3 days ago
Based at Mandarin Oriental, Doha within the Rooms Department in Doha, the Guest Experience Representative is responsible for:
- Greet and warmly welcome all visitors and employees upon arrival, consistently maintaining a professional and friendly demeanour.
- Use excellent communication skills to answer, screen, and forward incoming calls, ensuring accurate information is provided, and inquiries are handled promptly.
- Direct visitors to the appropriate person or department with efficiency and courtesy.
- Maintain a clean, organized, and presentable working area at all times.
- Assist in scheduling appointments and preparing meeting rooms as needed.
- Oversee meeting rooms to ensure they are correctly set up and maintained clean and orderly.
- Ensure service staff in meeting rooms are well-trained, well-groomed, and ready to provide excellent service during meetings.
- Support administrative tasks such as photocopying and assisting staff and guests with their requirements.
- Deliver a premium reception experience for VIP guests, ensuring all arrangements are prepared and executed seamlessly.
- Anticipate and address visitor needs proactively before they are requested.
- Coordinate closely with the hospitality team to support events and meetings exceptionally.
As Guest Experience Representative, we expect from you:
- Minimum 2 years of experience working in a 5-star hotel environment.
- A minimum of 1 year of Front Office experience.
- Previous experience working in the Middle East Region is an advantage.
- Strong command of Microsoft Office products.
- Effective verbal and written communication skills in English. Arabic is an advantage.
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