Customer Experience Coordinator

1 day ago


Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time
Company Overview
Four Seasons Hotels and Resorts is a world-renowned hospitality company that offers exceptional service and luxurious amenities to its guests. Our team of professionals is dedicated to creating unforgettable experiences for our guests.

We believe in treating our employees with the same level of care that we expect to be shared with our guests. We offer a supportive and dynamic work environment that allows our employees to grow and develop their skills. If you share our values and are passionate about delivering exceptional service, we encourage you to apply for this role.

About the Job
We are seeking a highly skilled Customer Experience Coordinator to join our team at our luxury hotel in Doha. As a Customer Experience Coordinator, you will be responsible for ensuring that our guests have an exceptional experience during their stay. This includes responding to guest inquiries, resolving issues, and making recommendations for improvement.

Your Responsibilities:
  • Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently.
  • Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.

Requirements:
  • Degree Holder, preferably in hotel and restaurant management.
  • 1-2 years of experience with a luxury hotel in a luxury hotel & resort.
  • Excellent command in English, Arabic is an advantage.


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