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Guest Services Representative

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International MSI Full time
Job Description

As a Guest Services Representative at Management Solutions International MSI, you will be an essential part of our team, dedicated to delivering exceptional customer service and supporting our guests in various capacities. Your responsibilities will include:

Key Areas of Focus
  1. Customer Service Excellence: Deliver outstanding customer service, responding to customer inquiries and resolving issues promptly and professionally.
  2. Event Support: Assist in planning, coordinating, and promoting mall events, ensuring guests are well-informed and have a positive experience.
  3. Lost and Found Administration: Manage the lost and found system, ensuring items are properly logged, stored securely, and returned to their rightful owners.
  4. Mall Navigation Assistance: Offer guidance to guests with mobility challenges or special needs, providing assistance with wheelchairs or other accessibility services.
  5. Safety and Security Awareness: Remain vigilant for potential safety or security concerns in public areas, reporting incidents to the relevant personnel.