Hotel Guest Services Representative

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar Premier Inn Hotels - Middle East Full time
Why Work With Us?

We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours that offer you a work-life balance. Along with this, we have many examples of how those that work with us have grown and developed their careers throughout our company. So if you are committed and driven and want to develop into other areas, then we will support you to do this.

Company Overview:
Premier Inn Hotels - Middle East is a British hotel chain operating in the UAE and Qatar. Our partnership with Emirates Group and Whitbread PLC enables us to deliver exceptional hospitality experiences to our guests. With 11 hotels in the Middle East, we continue to expand our presence in the region.

Job Description:
This role involves working as a key member of our Front Office team, providing exceptional customer service to our guests. You will be responsible for managing front desk operations, handling guest inquiries, and ensuring seamless check-in and check-out processes. Your natural down-to-earth manner and keen eye for detail will help you manage guest expectations in a fast and busy environment.

Main Responsibilities:
  1. Greet and welcome guests, visitors, and suppliers, answering telephone calls and providing a warm, timely welcome in line with our brand standards.
  2. Answer guest-related queries and provide information for promotions, room prices, activities, and events in the surrounding area.
  3. Ensure payments are made according to cash handling procedures and process all reservations and cancellations accurately and efficiently.
  4. Identify corporate leads and build long-term relationships.
  5. Drive online name mentions and promote customer feedback.
  6. Understand online guest feedback and explore options for improvement.
  7. Carry out general office duties, including correspondence, emails, and filing to ensure the smooth running of the reception area.
  8. Maintain appropriate stock of supplies and reception stationery.
  9. Effectively communicate with all departments on all guests' requests and complaints for smooth service delivery.
  10. Ensure the safety of all guests in line with the safety procedures and guidelines.

Requirements:
Customer-Oriented Approach:
  • Excellent communication skills.
  • Strong attention to detail.
  • Flexible, agile, and able to work under pressure.
  • Ability to work both independently and in a team.
  • Proactive and excellent organizational skills.
  • Ability to provide exceptional customer service to our guests.

You Must Have/Be:
  • A minimum of one year of experience as a Hotel Receptionist in the Front Office department of a hotel.
  • Knowledge of Opera (PMS).
  • Arabic language - speaking, writing, and reading.


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