QNB Corporate Banking Officer Role

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

About Our Bank

We are QNB Group, the largest bank in the Middle East and Africa region. Established in 1964 as the country's first Qatari-owned commercial bank, we have steadily grown to become a leading financial institution.

Our presence extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. With over 28,000 employees serving up to 20 million customers, we operate through 1,000 locations with an ATM network of 4,300 machines.

As one of the highest rated regional banks from leading credit rating agencies, we maintain strong financial performance and expanding international presence. We rank as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

We have an active community support program and sponsor various social, educational and sporting events.

**Job Purpose Summary**

Assist in delivering consistent, timely and accurate service support to help maintain high customer service levels for GCIB clients.

Essential Duties & Responsibilities:

  1. Accountability for customer service unit. Meeting assigned service targets.

Internal (Processes, Products, Regulatory)

  1. Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help maintain positive relationships.
  2. Ensure the existence, validity and legality of all requisite account opening documentation deemed necessary to secure/protect the bank's position. Directly responsible for obtaining, correcting deficiencies and maintaining the highest possible documentation quality standards.
  3. Prepare, check, update/input and timely monitor the maturity and pricing of customer deposits in compliance with ALCO directives.
  4. Coordinate with concerned departments the resolution of routine corporate customer problems or inquiry responses and promptly update customer and RM status to minimize negative impact.
  5. Prepare transaction forms/tickets, obtain necessary approvals and ensure timely execution of transaction in responses to CB customers' requests to provide timely service.
  6. Prepare CB MIS reports as and when required by RM, Sector managers or senior manager CB to ensure they have timely and accurate information available.
  7. Update and input customer information/data to ensure customer's status on System is current.

Problem Solving/Complexity

  1. Help identify opportunities and resolve problems with client relationships and coordinate appropriate measures with concerned departments to ensure consistent delivery of products and services.

Decision Making Authority And Responsibility

  1. Directly accountable for delivering quality customer services.

Education/Experience Requirements:

  1. University degree preferably in finance.
  2. One-year experience preferred but not mandatory.
  3. Computer literate: able to compose routine correspondence and formatted reports using bank standard software.
  4. Bi-lingual Arabic/English.

Additional Requirements:

  1. Attach resume/CV, copy of Passport or QID, and copy of Education Certificate.

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