QNB First Account Specialist
7 days ago
**Role Overview**
We are seeking a highly skilled and experienced Senior Associate to join our team at QNB Group. The successful candidate will be responsible for supporting Customer Relationship Managers in managing and servicing QNB First account holders, ensuring excellent banking services and timely transaction completion.
About QNB Group
Established in 1964, QNB Group has grown to become the largest bank in the Middle East and Africa region, providing a comprehensive range of advanced products and services through its subsidiaries and associate companies in over 31 countries.
The bank has maintained its position as one of the highest rated regional banks from leading credit rating agencies, serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
Key Responsibilities
- Support Customer Relationship Managers in handling customer queries, complaint handling, and timely complaint resolution.
- Develop and implement customer retention strategies to minimize attrition and grow the QNB First customer portfolio.
- Monitor Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement.
Requirements
- Bachelor's degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology.
- At least 2 years of relevant experience, preferably within a highly rated international bank.
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