QNB2602-Corporate - Customer Service Officer

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

About QNB

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary

The role of the Customer Service Officer is mainly responsible to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients.

Role Description

  1. Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help maintain positive relationships with clients.
  2. Ensure the existence, validity and legality of all requisite account opening documentation (Power Files) deemed necessary to secure/protect the bank's position. Directly responsible for obtaining, correcting deficiencies and maintaining the highest possible documentation quality standards.
  3. Prepare, check, update/input and timely monitor the maturity and pricing of customer deposits in compliance with ALCO directives.
  4. Coordinate with concerned departments the resolution of routine corporate customer problems or inquiry responses and promptly update customer and RM status to minimize negative impact of it.
  5. Prepare transaction forms/tickets, obtain necessary approvals and ensure timely execution of transactions in response to CB customers' requests to provide timely service to customers.
  6. Prepare CB MIS reports as and when required by RM, Sector managers or senior manager CB to ensure they have timely and accurate information available.
  7. Update and input customer information/data to ensure customer's status on System is current.
  8. Help to identify opportunities and resolve problems with client relationships and coordinate appropriate measures with concerned departments to ensure consistent, timely and accurate delivery of products and services to assigned CB clients.

Qualifications

University graduate with at least 2 years experience in financial services.

Note: you will be required to attach the following:

  • Resume / CV
  • Passport-size photograph
#J-18808-Ljbffr

  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About UsWe are QNB Group, the largest bank in the Middle East and Africa region. Established in 1964, we have consistently grown to become a leader in our industry.Our presence through subsidiaries and associate companies extends to over 31 countries across three continents, providing a comprehensive range of advanced products and services. With a team of...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced...


  • Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotels Corporation Full time

    Hospitality Career OpportunitiesHyatt Hotels Corporation is a leading hospitality company offering exciting career opportunities in the hospitality industry. As a Guest Service Officer, you will have the opportunity to work in a dynamic and supportive team environment, delivering exceptional customer service to our guests. This role requires strong...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced...

  • Relationship Officer

    12 hours ago


    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About the Role:We are looking for an experienced Relationship Officer - Corporate Banking to join our team.The ideal candidate will have a proven track record of building and maintaining strong relationships with corporate clients.Develop and maintain relationships with key decision-makers at corporate clients.Provide exceptional customer service, ensuring...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About the Role:We are seeking an experienced Chief Customer Service Officer to join our team at lxbfYeaa. In this role, you will be responsible for leading the development and implementation of a comprehensive customer-centric approach to service.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and reduce churn.Manage...


  • Doha, Baladīyat ad Dawḩah, Qatar Premium Solutions Consultancy Full time

    Premium Solutions Consultancy seeks a highly skilled Corporate Office Coordinator to join our team. As a Corporate Office Coordinator, you will provide comprehensive administrative support to our executives and assist in managing their day-to-day activities.Job Description:Manage and maintain executive schedules, including arranging meetings, appointments,...


  • Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time

    Join to apply for the QNB3338 - Manager Corporate Customer Services (Qatarization) role at QNB Group.About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends...


  • Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

    Job OverviewBanana Island Resort Doha by Anantara is a luxurious resort located in a picturesque setting, offering a range of amenities and activities for guests to enjoy. As a Customer Service Representative, you will play a critical role in delivering exceptional guest experiences and ensuring their satisfaction with our services.You will be responsible...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time

    **The Role of a Customer Service Officer**A Customer Service Officer at QNB is responsible for assisting the Head of Card Customer Service to achieve set objectives and provide efficient, friendly, and quality service to cardholders and merchants. The incumbent will also ensure educating cardholders and merchants on the use of latest technologies, such as...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank (QNB) Full time

    Qatar National Bank (QNB) is a leading financial institution in the Middle East and North Africa Region, seeking a Customer Service Officer to join its team. The role of the Customer Service Officer is responsible for assisting the Head of Card Customer Service to achieve set objectives and provide efficient, friendly, and quality service to cardholders and...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About UsWe are QNB, the largest bank in the Middle East and Africa region, with a presence in over 31 countries.We offer a wide range of financial solutions to our clients, from personal banking to corporate finance.As a leader in the banking industry, we strive to stay ahead of the curve by continuously investing in technology and innovation.Job...


  • Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

    At Minor International, we are seeking a highly skilled Customer Service Manager to join our team.This is an exciting opportunity for a motivated and organized individual to oversee the day-to-day operations of our front office department.The ideal candidate will have excellent communication skills, be able to multitask with ease, and have previous...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    OVERVIEWThe Corporate Sales Executive is responsible for researching and pursuing new business leads for corporate orders. The role involves active coordination across teams and demands exceptional interpersonal skills. The executive is expected to work on new business proposals and presentations, which are a persuasive representation of an organization's...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank Full time

    As a Customer Service Professional at Qatar National Bank, you will be responsible for the front desk operations at our office. You will be the first point of contact with walk-in customers, providing solutions or directing them to the right person while projecting a professional company image through in-person and phone interaction.Key...


  • Doha, Baladīyat ad Dawḩah, Qatar AND Trading Co. Full time

    Key Qualifications:Locally available in QatarAble to maintain a positive attitude and provide excellent customer serviceAt least 2 years of experience in a similar role, such as Salon Receptionist or ReceptionistProficient in using computer systems, including Microsoft Office and CitrixExceptional oral and written communication skillsAble to handle monetary...


  • Doha, Baladīyat ad Dawḩah, Qatar Ihgarmyhotels Full time

    Ihgarmyhotels is seeking a seasoned Hotel Reception Management Specialist to join our team. As an Assistant Front Office Manager, you will be responsible for overseeing the daily operations of the front office department, ensuring exceptional guest experiences and high operational standards.Key ResponsibilitiesManage the daily operations of the front office...


  • Doha, Baladīyat ad Dawḩah, Qatar MBG Corporate Services Qatar Full time

    Direct message the job poster from MBG Corporate Services QatarDirector - Human Resource at MBG Corporate ServicesWho we are:MBG Corporate Services is an independent and international organization which innovates and strategizes, to develop sustainable solutions with a professional and personalized approach to drive business transformation globally. We are...


  • Doha, Baladīyat ad Dawḩah, Qatar Gem Forest Hotel Nairobi - MGallery Collection Full time

    Our Commitment to Diversity & InclusionAt Gem Forest Hotel Nairobi - MGallery Collection, we believe that diversity and inclusion are essential components of our success. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.Job DescriptionWe are seeking an experienced Customer Service...


  • Doha, Baladīyat ad Dawḩah, Qatar Ihgarmyhotels Full time

    Job Summary:The Duty Manager is responsible for providing exceptional service to our guests and supporting hotel operations. This role requires strong leadership skills, attention to detail, and a passion for delivering outstanding customer experiences.You'll work closely with the Front Office Manager to ensure seamless communication and coordinate efforts...