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Hotel Reservation Specialist

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Hyde Johannesburg Rosebank Full time
Job Summary
A Hotel Reservation Specialist is responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail at the Hyde Johannesburg Rosebank. This role involves identifying guest reservation needs and determining appropriate room types, verifying availability, and explaining guarantee, special rate, and cancellation policies to callers.

Main Responsibilities
  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Determine the most suitable room type for each guest based on their needs and preferences.
  • Verify availability of room types and rates, and communicate this information to guests.
  • Explain hotel policies, including guarantees, special rates, and cancellation policies, to guests.
  • Accommodate and document special requests from guests, such as extra beds or amenities.
  • Provide information about hotel facilities and services to guests, including room accommodations and dining options.
  • Foster strong relationships with guests to ensure their stay is memorable and enjoyable.