Ambassador of Guest Experience

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Rosewood Hotel Group Full time

Company Overview

Rosewood Hotel Group is a leading hospitality organization renowned for its commitment to excellence and exceptional guest experiences. Our team members are the essence of our success, driven by a passion for delivering outstanding service and creating memorable moments for our guests.

Job Description

This is an exciting opportunity to join our team as a Manor Club/Apartment Lounge Attendant. As a key member of our hospitality team, you will play a vital role in ensuring the delivery of exceptional guest experiences. Your primary responsibilities will include:

  • Providing personalized service to guests, exceeding their expectations in terms of quality, responsiveness, and attentiveness.
  • Developing a comprehensive understanding of our menus, including cocktail menus, wine lists, and daily specials, to effectively recommend food and beverage combinations and upsell alternatives.
  • Verifying that menus are well maintained, adhering to minimum brand standards.
  • Ensuring Food and Beverage Essentials are implemented, responding promptly to consumer audit results.
  • Maintaining par stocks of equipment and guest supplies as required.

Requirements

  • Degree in Hospitality or related field (desired)
  • Excellent communication and interpersonal skills
  • Ability to work under pressure in a fast-paced environment
  • Familiarity with Micros System (desired)
  • Previous experience in a similar role (desired)

Benefits

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A comprehensive training program

Other

This description is not exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate. As the hotel's level of business varies considerably, there is a need for flexibility in attitude, approach, and working hours.



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