Current jobs related to Reservations Manager - Doha, Baladīyat ad Dawḩah - Accor

  • Reservations Manager

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar AccorHotel Full time

    Job Title: Reservations ManagerAccorHotel is seeking a highly skilled and experienced Reservations Manager to join our team. As a key member of our reservations department, you will be responsible for maximizing hotel revenue by identifying and accurately recording guest needs and special requests.Key Responsibilities:Supervise and ensure the smooth and...

  • Reservations Operations Manager

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Key ResponsibilitiesDeliver Exceptional Guest ServiceSupport the Reservations Manager in leading and managing all aspects of the Reservations department, ensuring adherence to service standardsCoordinate Reservations for groups and individuals, maintaining close liaison with Sales, Conference, and Accounting teamsProduce Reports as required, including daily,...

  • Assistant Reservations Manager

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Key ResponsibilitiesDeliver Exceptional Service: Consistently offer professional, friendly, and engaging service to guests and internal stakeholders.Support Reservations Leadership: Collaborate with the Reservations Manager to lead and manage all aspects of the Reservations department, ensuring adherence to service standards.Coordinate Reservations: Manage...

  • Reservations Operations Manager

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Accor Reservations Manager Job Description **Key Responsibilities** * Provide exceptional customer service to guests and internal stakeholders * Collaborate with the Reservations Manager to lead and manage the Reservations department, ensuring adherence to service standards * Coordinate and manage all group and individual reservations, maintaining close...

  • Assistant Reservations Manager

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar Rosewood Doha Full time

    Key Responsibilities:As the Assistant Reservations Manager at Rosewood Doha, you will oversee the day-to-day operations of the reservations department, ensuring seamless execution of our guests' stay experiences. Your role involves maintaining a high level of guest service throughout the reservations process, providing exceptional support to our guests and...

  • Reservations Operations Manager

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Accor Reservations Manager Job Description **Key Responsibilities** * Deliver exceptional customer service to guests and internal stakeholders * Collaborate with the Reservations Manager to develop and implement strategies to drive revenue growth and improve operational efficiency * Manage and coordinate all group and individual reservations, ensuring...

  • Assistant Reservations Manager

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar accor Full time

    Key ResponsibilitiesDepartment Coordination: Collaborate with the Reservations Manager to ensure the efficient operation of the Reservations Department, aligning with departmental objectives.Team Management: Delegate tasks to team members, assigning duties and preparing work schedules to optimize productivity.Administrative Procedures: Ensure accurate...

  • Reservations Operations Manager

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Accommodation Reservations Specialist **Key Responsibilities:** * Provide exceptional customer service to guests and internal stakeholders * Collaborate with the Reservations Manager to develop and implement strategies to maximize revenue and occupancy * Manage and coordinate all group and individual reservations, ensuring seamless execution and high...

  • Reservations Coordinator

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Hotel & Resorts Full time

    IHG Hotel & Resorts is seeking a skilled Reservations Host to join our team. As a key member of our Reservation department, you will be responsible for managing daily reports, processing new reservations, and ensuring seamless guest experiences. Your duties will include: * Running daily reports for Reservation department, operational departments, and Sales...

  • Reservations Coordinator

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Hotel & Resorts Full time

    IHG Hotel & Resorts is seeking a skilled Reservations Host to join our team. As a key member of our Reservation department, you will be responsible for managing daily reports, processing new reservations, and ensuring seamless guest experiences. Your duties will include: * Running daily reports for Reservation department, operational departments, and Sales...

  • Reservations Coordinator

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar TIVOLI GROUP Full time

    Job SummaryWe are seeking a highly skilled and organized Reservations Agent to join our team at TIVOLI GROUP. As a key member of our reservations team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring seamless guest experiences.Key ResponsibilitiesReservation ManagementProcess guest reservations via...

  • Reservations Coordinator

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar ROTANA hotel Full time

    Job Title: Reservations AgentWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at ROTANA hotel. As a key member of our reservations team, you will be responsible for delivering exceptional service to our guests and ensuring seamless communication throughout the reservation process.Key Responsibilities:Process and...

  • Assistant Reservations Manager

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    Job SummaryAs a key member of our reservations team, you will be responsible for soliciting and managing reservations sales-related opportunities. You will also provide training and work assignments to Reservations Sales staff, with a focus on upselling business opportunities to maximize revenue. Your goal will be to achieve personal and team-related revenue...

  • Reservations Coordinator

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar ROTANA hotel Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at ROTANA hotel. As a key member of our reservations team, you will be responsible for delivering exceptional service to our guests and ensuring seamless communication throughout the reservation process.Key Responsibilities• Process and confirm guest room...

  • Reservations Coordinator

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar ROTANA hotel Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at ROTANA hotel. As a key member of our reservations team, you will be responsible for delivering exceptional service to our guests and ensuring seamless communication throughout the reservation process.Key Responsibilities• Process and confirm guest room...

  • Reservations Coordinator

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar rotana hotel qatar Full time

    Job Title: Reservations AgentWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at Rotana Hotel Qatar.Key Responsibilities:Process and confirm guest room reservations made by clients via phone, letter, or fax.Input all reservations into the computer, recording all pertinent information and attending to inquiries,...

  • Reservations Coordinator

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar rotana hotel qatar Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Reservations Agent to join our team at Rotana Hotel Qatar. As a key member of our reservations department, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.Key Responsibilities:Process and confirm guest room reservations made by clients,...

  • Reservations Coordinator

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar AccorHotel Full time

    Reservations InternWe are seeking a detail-oriented and customer-focused Reservations Intern to assist in the management of reservations and provide exceptional service to our guests.Key Responsibilities:Process reservations requests via phone, email, and online booking systems.Maintain accurate records of all reservations and ensure data is entered...

  • Reservations Coordinator

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Job DescriptionCompany OverviewAccor is a leading hospitality company that operates over 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Our mission is to provide exceptional customer experiences and create lasting memories for our guests.Job SummaryWe are seeking a detail-oriented and customer-focused Reservations Intern to...

  • Reservations Coordinator

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

    Job OpportunityWe are seeking a detail-oriented and customer-focused Reservations Intern to join our team at Alwadi Hotel Doha, a luxurious boutique hotel located in the heart of Doha. As a Reservations Intern, you will play a crucial role in ensuring the smooth operation of our reservations department, providing exceptional service to our guests, and...

Reservations Manager

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Full time
Job Description

Job Summary: We are seeking a highly skilled and experienced Reservations Manager to join our team at Accor. As a key member of our hotel operations, you will be responsible for maximizing revenue and ensuring exceptional guest satisfaction.

Key Responsibilities:

  1. Revenue Maximization: Identify and accurately record guest needs and special requests to maximize revenue in all business environments.
  2. Reservations Operations: Supervise and ensure the smooth and efficient daily operation of the reservations operation, ensuring everyone contacting the Reservations Department receives an optimum level of services and care at all times.
  3. Rate Management: Ensure that the rate information in the Property Management System (PMS) is accurate and current at all times.
  4. Room Availability: Review and update the room availability calendar in the PMS and restaurant reservations system.
  5. Quality Control: Carry out regular spot checks within the department to ensure that the standards outlined in the Standard Operating Procedures (SOP) are being adhered to.
  6. SOP Management: Check if the SOPs are updated on a regular basis, make changes whenever necessary, and keep updated hardcopies available for all team members.
  7. Availability and Rate Control: Control availability and maintain rates for the Global Distribution System (GDS).
  8. Yield Calendar: Prepare and maintain a yield calendar and distribute it to relevant departments within the hotel.
  9. Reservations Staff Management: Monitor overflow telephone calls to the Reservations Office, incoming telephone traffic, and business trends, and prepare a work schedule for Reservations staff to ensure optimum coverage of the Reservations at all times.
  10. Staff Management: Ensure that staff working hours are recorded accurately and in accordance with hotel policies and procedures.
  11. Quality Assurance: Ensure that LQA and Forbes standards are met at all times.
  12. Training and Development: Carry out regular appraisals for all Reservations Staff by utilizing proper formats.
  13. Departmental Briefings: Arrange, coordinate, and chair weekly departmental briefings and monthly meetings whenever possible.
  14. Cross-Training: Carry out, supervise, and record cross-training within the department as required, and within the guideline requirements of the group.
  15. Guest Satisfaction: Conduct and document daily training and coaching for Reservations Agents and Reservation Supervisors that meets the needs identified through Telephone Test Call results and customer feedback as directed by the Revenue Manager.
  16. Recruitment: Assist in the recruitment of staff for the Reservations Department.
  17. Guest Information: Ensure that the 7, 3, and 1-day arrivals report checks are carried out on a daily basis and make sure that all guest information is duly entered.
  18. Reservation Requests: Ensure that reservations made a day before are checked on a daily basis.
  19. Account Profiles: Update and check account profiles on a regular basis in order to maintain a healthy database.
  20. Correspondence: Ensure that all reservation requests received by internet, fax, or letter are replied to within 12 hours of receipt.
  21. Customer Feedback: Analyze the results of Telephone Test Calls as well as Customer Satisfaction Index, take appropriate actions, follow up, and record all necessary documents.
  22. Correspondence Distribution: Review all incoming correspondence and distribute it to the reservation staff for action.
  23. Team Support: Assist the Team Leader/Sales Agents in their duties as required.
  24. Promotional Rates: Ensure that the Reservations team is aware of all promotional rates and packages.
  25. Reservations Reports: Prepare and distribute reservations and statistical reports.
  26. Competitor Forecast: Prepare a fortnightly competitor occupancy forecast report.
  27. Visa Support: Supervise the issue of visas for the hotel's guests by the hotel's visa officer.
  28. VIP Reservations: Advise the Front Office Manager/Rooms Division Director of reservation requests received from VIP guests, embassy, consular, or diplomatic missions, or any reservations received with extraordinary requests.

Qualifications:

  1. Experience: 5 years of experience in Reservations.
  2. Technical Knowledge: Comprehension of technical and managerial applications of Reservation systems including Opera and Delphi.
  3. TARS Knowledge: TARS applications knowledge is a plus.
  4. F&B Experience: Experience in F&B outlet reservations is a plus.
  5. Reservation Sales Process: Comprehension of the reservation sales process.
  6. Group Sales Process: Understanding of group sales process and group sales demands.
  7. Transient Demand: Understanding of sales process and transient demand.
  8. Strategic Approach: Strategic approach towards maximizing room revenue.
  9. Revenue Growth: Able to develop and implement effective plans to maximize market rooms revenue.
  10. Training and Development: Able to develop and deliver training to reservation agents.
  11. Presentation Skills: Able to develop and deliver effective presentations.
  12. Brand Alignment: Ensure that all hotels strategies conform to Brand Philosophies and company future goals.
  13. Language Skills: Fluent in English, Arabic language is a plus.
  14. Interpersonal Skills: Excellent interpersonal skills.
  15. Previous Experience: Previous experience in the Middle East is a plus.
  16. Leadership Skills: Strong leadership, ability to train and motivate team.
  17. Communication Skills: Highly interactive and people-friendly attitude.
  18. Technical Skills: Should be proficient in MS-Office, Opera-PMS.
  19. Business Communication: Fluency and business level communication skills in English.
  20. OTA and Ecommerce: Experience in handling OTA, Ecommerce platform.
  21. Sales Skills: Excellent telephone presentation, sales skills, and ability to upsell is a plus.
  22. Customer Service: Passion for customer service.