Systems Support Technician

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time
About Us

We are a leading provider of enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud, and virtualization services and solutions to the United States Department of Defense and other federal agencies.

We are seeking a skilled Systems Support Technician to join our team in support of the AFCENT Combined Air Operations Center (CAOC) contract.

This role involves performing technical support, maintenance, and system administration tasks for TBMCS suite servers, clients, and applications.

  • Prepare meeting minutes reports documenting decisions, recommendations, and action items.
  • Perform all technical support and maintenance activities for supported Enterprise systems.
  • Design, write, modify, and implement software programs/applications.
  • Develop "glue-ware" to support operational client applications and security patches.

Responsibilities:

  1. The contractor shall prepare a meeting minutes report documenting any decisions, recommendations and action items.
  2. Perform all technical support and O&M activities for supported Enterprise systems.
  3. Design, write, modify and implement software programs/applications.
  4. Develop "glue-ware" to support operational client applications and security patches.
  5. Provide Tier 2 technical support.
  6. Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect and maintain server systems (physical and virtual), including administration of core and functional services.
  7. Manage and administer user accounts, profiles and access.
  8. Monitor user access and adherence to established policies and procedures to ensure a secure operating environment.
  9. Monitor workstation and server logs for errors and failures and perform appropriate troubleshooting and maintenance.
  10. Provide technical assistance for assigned projects.
  11. Provide desktop, server and software application integration support.
  12. Operate and maintain monitoring and analysis tools; detect, analyze and resolve platform, infrastructure and system problems.
  13. Monitor and control system performance, utilization and capacity to ensure optimal performance, availability, serviceability and recoverability; report any vulnerabilities or deficiencies to government technical representatives.
  14. Evaluate current architecture, research current technologies/solutions; provide systems hardware/software upgrade and replacement recommendations for end-of-life/end-of-support COTS products to government technical representatives.
  15. Other Duties as Required.

Requirements:

  • Active, in-scope US Government issued Secret clearance.
  • US Citizenship due to contract requirements.
  • 1+ years performing administrative maintenance on TBMCS servers operating at an AOC, SPO, or an AFCENT reviewed and CO approved equivalent organization.
  • DoDM 8140 IAT Level 2 or higher (Security+) certification.
  • Microsoft Certified Solution Associate (MCSA) or equivalent certification.
  • High School Diploma or GED.

Benefits:

  • We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud, and virtualization services and solutions to the United States Department of Defense and other federal agencies.


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