Senior Business Operations Specialist

1 day ago


Baladīyat az Zaāyin, Qatar Canonical Full time

{"h1": "Business Analyst Role", "p": "As a senior analyst within our Technology Organization, you will serve as a point of contact between various teams to ensure smooth communication and collaboration. Your responsibilities will include resolving outages and incidents, managing internal approval processes, and facilitating QA testing and final acceptance for all product release cycles.", "ul": [{"li": "Serve as a liaison between the Global DAX team and Asurion sub-business entities to ensure effective communication and understanding."}, {"li": "Work with the Japan repair operation group and the IT team to triage and resolve outages and incidents, ensuring Client SLAs are met."}, {"li": "Partner with Japan repair operations and DAX team to provide mutually acceptable solutions and track progress from conception to delivery."}, {"li": "Own the internal approval process for all new development requests prior to submission to the Relevant team GBPO for Development."}, {"li": "Manage the "TJKK DAX development pipeline", overseeing scheduling and prioritization with PDOC for all approved TJKK DAX development projects and CI in development and on backlog."}, {"li": "Collaborate with ATK and PDOC to facilitate necessary gemba level QA testing and final acceptance for all product release cycles."}], "h2": "Qualifications", "ul": [{"li": "Business experience in Finance, Supply Chain, Forecasting, Call Center, Procurement, or Manufacturing/Refurbish."}, {"li": "Must have understanding of system structure but not necessarily system engineering skills."}, {"li": "Fully bilingual (Japanese/English)"}, {"li": "PM, Mediation"}, {"li": "Experienced Business Analyst"}, {"li": "Understanding of Microsoft Solution Framework"}, {"li": "Background in Microsoft Dynamics or call center solution is preferred but not a must"}, {"li": "Certified Business Analyst Professional (CBAP) is desirable but not a prerequisite."}, {"li": "Japanese/English Bilingual (min. TOEIC 750 and above)"}], "h2": "Working Hours", "ul": [{"li": "9:00am - 18:00 HYBRID WORKING MODEL once a week office work is mandatory from January 2023"}], "h2": "Holidays", "ul": [{"li": "Saturdays and Sundays and public/national holidays."}], "h2": "Company Description", "p": "Canonical is an enterprise cloud collaboration platform provider founded by Executives for Executives. We aim to solve the issue of getting easy access to the data that is currently stored away in different silos. Our customers use Rooms as a single User Interface to perform different functions (like Learning, Webinars, Storage, WorkFlow, KPI management) using the same content base. It is a visual UI, to take advantage of online real-time communications with others."}



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