Help Desk Technician

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar ABC Consultants Full time

Service Desk Analyst Job Description:

As a Service Desk Analyst at ABC Consultants, you will play a critical role in delivering exceptional customer service to our clients. Your primary responsibility will be to receive, evaluate, and respond to technical inquiries and issues from our clients.

Key Duties:

  1. Assist clients with technical queries and problems via phone and email.
  2. Monitor service desk ticket logs to ensure timely issue resolution.
  3. Collaborate with clients to identify root causes of technical issues.
  4. Escalate complex issues to senior technicians when necessary.
  5. Develop and maintain documentation to enhance incident resolution processes.

Requirements:

  • Post-secondary education in IT or a related field.
  • Relevant certification (Microsoft or Cisco) with practical experience.
  • Experience supporting BES and Blackberry devices.
  • Cisco IPT system support experience.
  • Analytical and problem-solving skills.
  • HP Service Manager knowledge.
  • Complex IT environment maintenance experience.
  • Strong English language skills.
  • Arabic language knowledge is an asset.


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are seeking a highly skilled Help Desk Technician to join our team at lxbfYeaa. As an Apple Premium Reseller, we offer a wide range of Apple products and accessories to our customers.About the RoleThe Help Desk Technician will be responsible for providing technical support and assistance to our customers, ensuring their Apple devices and software function...


  • Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Job OverviewThis is an exciting opportunity to join our dynamic team as an IT Help Desk Technician II. In this role, you will provide technical support to users with hardware, software, and network-related issues.Key responsibilities include:Resolving technical issues related to hardware, software, and network systems.Providing support for operating systems...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Company Overview:We are looking for a skilled and motivated Help Desk Specialist to join our team at lxbfYeaa. As a Help Desk Specialist, you will be the first point of contact for employees in a 24/7 operating model, providing technical support and resolving issues through multiple channels.Key Responsibilities:Provide first line technical support to...


  • Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Job Overview:We are seeking an IT Help Desk Specialist to provide technical support and assistance to our clients. The ideal candidate will have a strong understanding of computer systems, software applications, and networking fundamentals.Key Responsibilities:Respond to help desk tickets and resolve technical issues for hardware, software, and network...

  • Help Desk Manager

    7 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Position Overview:We are looking for a skilled IT Support Manager to lead our help desk team in Doha, Qatar.Key Tasks:Lead the help desk team, ensuring timely issue resolution and high-quality service delivery.Develop and implement effective conflict management strategies, promoting a positive work environment.Assign tasks and priorities among team members,...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are seeking a highly skilled and experienced IT Help Desk Specialist to join our team at lxbfYeaa. As a key member of our IT department, you will play a vital role in providing technical support and maintaining desktop infrastructure.Job Overview:Provide expert-level technical support for desktop PCs, telephone systems, wireless networks, and peripheral...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Responsibilities:In this exciting role as Help Desk Professional, you will be responsible for providing world-class IT support to our employees in Qatar. Your primary objective will be to ensure that our IT systems are running smoothly, and that our employees receive timely and effective support.Your Key Responsibilities will include:1. Providing technical...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Gait Apple Premium Reseller is a leading provider of technical support services for Apple devices. We are seeking a skilled Help Desk Representative to join our team.About UsWe pride ourselves on providing exceptional service to our customers, offering a wide range of Apple products and accessories. Our goal is to ensure that our customers' Apple devices and...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are looking for a highly skilled Help Desk Operations Manager to join our team at lxbfYeaa.The successful candidate will be responsible for implementing and managing ITSM systems, as well as providing training and support for ITSM tools.This is a great opportunity to work with a leading company in the industry and contribute to the development of our IT...


  • Doha, Baladīyat ad Dawḩah, Qatar Diyar United Company Full time

    Job OverviewDiyar United Company is seeking a highly skilled IT Service Desk professional to join our team.The successful candidate will be responsible for providing technical support to users, administering and maintaining systems, and serving as a technical expert for hardware and software installations.About the RoleThis is an exciting opportunity for an...


  • Doha, Baladīyat ad Dawḩah, Qatar Wyndham Hotels and Resorts, Inc. Full time

    Front Desk RepresentativeWe are seeking a skilled and friendly Front Desk Representative to join our team at Wyndham Grand Doha West Bay Beach in Doha, Qatar.The ideal candidate will have excellent communication skills and be able to effectively handle all duties related to the front desk, including check-in/check-out, cashiering, taking reservations,...


  • Doha, Baladīyat ad Dawḩah, Qatar asgatech Full time

    As a Technical Service Desk Manager at Asgatech, you will be responsible for overseeing the management of incidents, problems, changes, and service requests. This role requires someone who enjoys managing a busy Service Desk, ensuring clients receive an exceptional client experience while mentoring the Service Desk team and helping resolve escalated client...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are seeking a Customer Experience Advocate to join our team at LxbfYeaa, a leading reseller of Apple products.About the JobThe Customer Experience Advocate will be responsible for delivering exceptional customer experiences by providing technical support and assistance.Engage with customers through various communication channels to provide expert...


  • Doha, Baladīyat ad Dawḩah, Qatar Emovis Full time

    Job Overview:EMOVIS is a global provider of mobility solutions and services to public bodies and private operators.The IT Support Specialist will be responsible for performing analytical, technical, and administrative work with the IT Department.Key Responsibilities:Monitor systems through any monitoring software like SolarWinds Orion, Manage Engine's OP...

  • Help Desk Engineer

    4 days ago


    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About the RoleThis Helpdesk L2 Engineer position requires a strong background in technical support and maintenance. You will be responsible for supporting desktop PCs, telephone systems, wireless networks, and peripheral devices.Key ResponsibilitiesSchedule regular maintenance for installed PCs, networks, telephone systems, and peripherals.Analyze and...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Join us as a Desktop Infrastructure Technician at lxbfYeaa, where you'll play a critical role in maintaining and supporting our desktop infrastructure. As a key member of our IT department, you'll provide expert-level technical support and troubleshooting services.Key Job Responsibilities:Support and maintain desktop PCs, telephone systems, wireless...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are looking for a dedicated and knowledgeable Help Desk Specialist to join our team at Gait Apple Premium Reseller.Job DescriptionThe Help Desk Specialist will play a crucial role in providing technical support and assistance to our customers, ensuring their Apple devices and software function smoothly. This position requires a passion for Apple products,...


  • Doha, Baladīyat ad Dawḩah, Qatar Deka Minas (Pty) Ltd Full time

    At Deka Minas (Pty) Ltd, we are committed to delivering exceptional service and support to our clients in the oil and gas industry.Job Description:As a CUSTOMER SUPPORT TECHNICIAN, you will be responsible for providing timely and effective technical support to our clients.Key Areas of Responsibility:Technical Support: Provide technical support to clients via...


  • Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Job Description:The Technical Support Engineer will be responsible for providing technical support and assistance to our clients. This includes responding to help desk tickets, resolving technical issues, and collaborating with team members to resolve complex technical issues.Responsibilities:Provide technical support and assistance to clients via phone,...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    LxbfYeaa, a reputable reseller of Apple products, seeks a highly skilled Help Desk Solution Provider to deliver exceptional customer experiences.About the RoleThe Help Desk Solution Provider will be responsible for providing technical support and assistance to customers, ensuring their Apple devices and software operate efficiently.Engage with customers...