Help Desk Technician
4 days ago
Service Desk Analyst Job Description:
As a Service Desk Analyst at ABC Consultants, you will play a critical role in delivering exceptional customer service to our clients. Your primary responsibility will be to receive, evaluate, and respond to technical inquiries and issues from our clients.
Key Duties:
- Assist clients with technical queries and problems via phone and email.
- Monitor service desk ticket logs to ensure timely issue resolution.
- Collaborate with clients to identify root causes of technical issues.
- Escalate complex issues to senior technicians when necessary.
- Develop and maintain documentation to enhance incident resolution processes.
Requirements:
- Post-secondary education in IT or a related field.
- Relevant certification (Microsoft or Cisco) with practical experience.
- Experience supporting BES and Blackberry devices.
- Cisco IPT system support experience.
- Analytical and problem-solving skills.
- HP Service Manager knowledge.
- Complex IT environment maintenance experience.
- Strong English language skills.
- Arabic language knowledge is an asset.
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