IT Help Desk Specialist

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

Job Overview:

We are seeking an IT Help Desk Specialist to provide technical support and assistance to our clients. The ideal candidate will have a strong understanding of computer systems, software applications, and networking fundamentals.

Key Responsibilities:

  1. Respond to help desk tickets and resolve technical issues for hardware, software, and network systems.
  2. Provide support for operating systems (Windows, macOS, Linux) and common software applications.
  3. Diagnose and resolve connectivity problems, including LAN/WAN and VPN issues.
  4. Assist end-users with system logins, password resets, and account management.
  5. Collaborate with team members to resolve complex technical issues.
  6. Maintain accurate records of technical issues and resolutions.

Requirements:

  1. Active, in-scope US Government issued Top Secret clearance with SCI eligibility.
  2. Due to the nature of the work and contract requirements, US Citizenship is required.
  3. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.
  4. Associate's degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent).

About Trace Systems Inc.:

Trace Systems Inc. provides enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud, and virtualization services and solutions to the United States Department of Defense and other federal agencies.



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