IT Help Desk Specialist
3 days ago
Job Overview:
We are seeking an IT Help Desk Specialist to provide technical support and assistance to our clients. The ideal candidate will have a strong understanding of computer systems, software applications, and networking fundamentals.
Key Responsibilities:
- Respond to help desk tickets and resolve technical issues for hardware, software, and network systems.
- Provide support for operating systems (Windows, macOS, Linux) and common software applications.
- Diagnose and resolve connectivity problems, including LAN/WAN and VPN issues.
- Assist end-users with system logins, password resets, and account management.
- Collaborate with team members to resolve complex technical issues.
- Maintain accurate records of technical issues and resolutions.
Requirements:
- Active, in-scope US Government issued Top Secret clearance with SCI eligibility.
- Due to the nature of the work and contract requirements, US Citizenship is required.
- DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.
- Associate's degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent).
About Trace Systems Inc.:
Trace Systems Inc. provides enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud, and virtualization services and solutions to the United States Department of Defense and other federal agencies.
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