Help Desk Solution Provider

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

We are seeking a Customer Experience Advocate to join our team at LxbfYeaa, a leading reseller of Apple products.

About the Job

The Customer Experience Advocate will be responsible for delivering exceptional customer experiences by providing technical support and assistance.

  • Engage with customers through various communication channels to provide expert technical support for all IOS devices.
  • Develop and implement effective solutions to resolve customer issues.
  • Analyze customer feedback to improve technical support services.
  • Collaborate with technicians to understand customer requirements and provide repair guidelines and policies.
Key Responsibilities

The Customer Experience Advocate will perform the following tasks:

  1. Respond to customer inquiries and resolve technical issues promptly.
  2. Document customer interactions and maintain accurate records.
  3. Prioritize customer needs and provide timely updates on issue resolution.
  4. Continuously evaluate and improve technical support processes to ensure high-quality customer experiences.
Qualifications and Requirements

To succeed in this role, you should possess:

  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Basic computer skills, including proficiency in email and basic software applications.


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