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Service Delivery Expert

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
What You Will Do

You will be responsible for managing the service level of all customer service aspects of the HIA Customer Contact Centre and Lost Property Office.

  • Conducting complaint investigations and making recommendations.
  • Implementing improvement measures to ensure excellent customer service.
  • Achieving all KPIs as outlined in the Contact Centre and Lost Property KPI scorecard.
Requirements
  • High School/Diploma Qualification with a minimum of 4 years of job-related experience.
  • Bachelor's Degree or Equivalent with a minimum of 3 years job-related experience.
  • Proficient in English and Arabic Language both verbal and written.