IT Support Specialist

2 months ago


Ar Rayyan, Baladīyat ar Rayyān, Qatar Mekdam Holding Group Full time

Job Summary:
As a skilled IT Support Technician, you will be responsible for providing technical assistance to clients across various locations. Your primary goal will be to ensure seamless IT operations and resolve technical issues efficiently.

Key Responsibilities:
• Provide IT technical support to clients, addressing their technical queries and resolving issues related to operating systems, Microsoft Office, and other applications.
• Install new devices, including computers, laptops, printers, scanners, and network printers, ensuring smooth integration into the existing infrastructure.
• Offer support and troubleshooting services for various software applications, ensuring they function optimally.
• Repair devices, format them, and troubleshoot issues to minimize downtime.
• Educate clients on troubleshooting techniques for common issues, such as printer problems, internet connectivity, and language settings, empowering them to resolve issues independently.

Requirements:
• A minimum of 3 years of experience in IT support, with a strong background in technical writing and communication.
• Proficiency in spoken Arabic and English, with a good understanding of software and operating systems.
• Excellent problem-solving skills, with the ability to work independently and as part of a team.



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