Senior Technical Support Manager

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Baker Hughes Gruppe Full time
About the Role

We are seeking a highly experienced Senior Technical Support Manager to join our team at Baker Hughes Gruppe. As a key member of our Oilfield Services Team, you will be responsible for delivering exceptional technical support to our customers in the wellbore construction industry.

Key Responsibilities
  • Collaborate with Service Delivery Coordinators and Salesmen to understand client objectives and commercial terms.
  • Perform offset and similar job analysis to identify application hazards and incident potential.
  • Design job programs, including risk mitigation plans and contingency plans, to meet client objectives and maximize revenue potential.
  • Communicate risk to clients using appropriate channels.
  • Compare job as-planned versus job as-executed and document lessons learned for continuous improvement.
  • Participate in incident investigations to determine root cause and drive corrective actions.
Requirements
  • Bachelor's Degree in Engineering and 10+ years of experience in wellbore construction.
  • 3-4 years of experience in a customer-facing role.
  • Exceptional knowledge of Wellbore Construction products, including Open Hole Fishing, Wellbore Clean Out, Remedial and Simulation, Through Tubing Inflatables, Wellbore Intervention, and Casing Exits.
  • Knowledge of open hole and cased hole completions systems.
  • Thorough understanding of downhole hydraulics, Torque & Drag, Tubemove Models, and MS Office applications.
  • Ability to work with minimal supervision and as part of a team.
  • Good time management skills.
  • Proficiency in computer-based programs related to product application.
What We Offer
  • Contemporary work-life balance policies and wellbeing activities.
  • Comprehensive private medical care options.
  • Safety net of life insurance and disability programs.
  • Tailored financial programs.
  • Additional elected or voluntary benefits.
About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner, and more efficient for people and the planet.



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