Senior Technical Support Manager
5 days ago
We are seeking a highly experienced Senior Technical Support Manager to join our team at Baker Hughes Gruppe. As a key member of our Oilfield Services Team, you will be responsible for delivering exceptional technical support to our customers in the wellbore construction industry.
Key Responsibilities- Collaborate with Service Delivery Coordinators and Salesmen to understand client objectives and commercial terms.
- Perform offset and similar job analysis to identify application hazards and incident potential.
- Design job programs, including risk mitigation plans and contingency plans, to meet client objectives and maximize revenue potential.
- Communicate risk to clients using appropriate channels.
- Compare job as-planned versus job as-executed and document lessons learned for continuous improvement.
- Participate in incident investigations to determine root cause and drive corrective actions.
- Bachelor's Degree in Engineering and 10+ years of experience in wellbore construction.
- 3-4 years of experience in a customer-facing role.
- Exceptional knowledge of Wellbore Construction products, including Open Hole Fishing, Wellbore Clean Out, Remedial and Simulation, Through Tubing Inflatables, Wellbore Intervention, and Casing Exits.
- Knowledge of open hole and cased hole completions systems.
- Thorough understanding of downhole hydraulics, Torque & Drag, Tubemove Models, and MS Office applications.
- Ability to work with minimal supervision and as part of a team.
- Good time management skills.
- Proficiency in computer-based programs related to product application.
- Contemporary work-life balance policies and wellbeing activities.
- Comprehensive private medical care options.
- Safety net of life insurance and disability programs.
- Tailored financial programs.
- Additional elected or voluntary benefits.
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner, and more efficient for people and the planet.
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Senior Technical Support Specialist
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