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Customer Experience Coordinator

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Valence Group Full time
About the Position

We are looking for a highly skilled Restaurant Floor Leader to join our team at Valence Hospitality. As a Restaurant Floor Leader, you will be responsible for leading a team of waitstaff and overseeing the daily operations of the dining area.

Your key responsibilities will include:

  • Leading and training a team of waitstaff to provide exceptional customer service.
  • Greeting and seating guests, taking and processing orders, and handling any special requests or dietary needs.
  • Maintaining a clean and organized work environment, including the dining area and service stations.
  • Addressing and resolving customer complaints or concerns in a professional manner.

To succeed in this role, you will need:

  • A minimum of 3 years of experience as a waitress or in a similar role, with at least 1 year in a leadership capacity.
  • Proven track record of delivering high-quality customer service in a fine dining environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.