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Customer Service Ambassador

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Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

Accor Job Description

**Role Summary**

As a Royal Service Agent at Accor, you will be the face of our hotel, providing exceptional service to our internal and external guests. Your primary responsibility will be to consistently offer professional, friendly, and engaging service, ensuring that every guest feels valued and cared for.

**Key Responsibilities**

* Process all external and internal calls, either by redirecting calls or assisting the caller, to provide timely and accurate information.

* Take ownership of the caller's request and ensure follow-up according to the hotel's standards, guaranteeing a seamless experience for our guests.

* Develop a working knowledge of all departments to effectively communicate with guests and provide solutions to their queries.

* Serve as a liaison for guests requiring information relating to all aspects of the hotel, ensuring that their needs are met promptly and efficiently.

* Deliver and program wake-up calls for guests, demonstrating attention to detail and a commitment to excellence.

**What We Offer**

* A dynamic and supportive work environment that fosters growth and development.

* Opportunities to work with a diverse range of guests and colleagues, enhancing your skills and knowledge.

* A competitive compensation package and benefits that reflect our commitment to your well-being.

**Requirements**

* Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.

* A positive and proactive attitude, with a focus on delivering exceptional service and exceeding guest expectations.

* Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

* Strong problem-solving skills, with the ability to think critically and provide creative solutions.

**Accomplish Your Goals**

As a Royal Service Agent, you will have the opportunity to make a real difference in the lives of our guests. By providing exceptional service and exceeding their expectations, you will contribute to the success of our hotel and enhance the reputation of Accor. Join our team and discover a career that is both rewarding and challenging.