Director of Rooms Operations

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar IHG Hotel & Resorts Full time
Job Summary

We are seeking a highly skilled and experienced professional to lead our Rooms Division as the Director of Rooms Operations. This is a key leadership role that requires a strong focus on delivering exceptional guest experiences, driving revenue growth, and maintaining high operational standards.

Key Responsibilities
  • Guest Experience and Quality
    • Develop and implement strategies to enhance the overall guest experience, ensuring that our rooms and services meet the highest standards of quality and excellence.
    • Collaborate with the Front Office, Housekeeping, Reservations, and Experiences teams to ensure seamless operations and exceptional service delivery.
  • Revenue Growth and Profitability
    • Lead the Rooms Division to achieve revenue growth targets, focusing on maximizing room sales, upselling, and cross-selling opportunities.
    • Develop and implement cost-saving initiatives to maintain profitability and drive business growth.
  • Team Leadership and Development
    • Recruit, train, and develop a high-performing team of managers and staff within the Rooms Division.
    • Provide coaching and mentoring to ensure that team members have the skills and knowledge required to deliver exceptional results.
  • Financial Management
    • Develop and manage the Rooms Division budget, ensuring that financial targets are met and exceeded.
    • Monitor and analyze financial performance, identifying areas for improvement and implementing corrective actions as needed.

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