Room Service Senior Supervisor

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar AMAN HOSPITAL Full time

Job Category: Administrative Services

Position Type: Full-Time Employment

Years of Experience: 5 years and above

Job Summary: Aman Hospital is seeking a highly skilled and experienced Room Service Senior Supervisor to oversee the daily operations of our room service department. The successful candidate will be responsible for ensuring the delivery of high-quality patient meals and exceptional service.

Key Responsibilities:

  1. Leadership and Team Management: Supervise and lead a team of room service staff, including hiring, training, and scheduling to ensure optimal performance and productivity.
  2. Patient Meal Coordination: Coordinate and manage patient meal orders, ensuring accuracy and timeliness of delivery to meet the diverse needs of our patients.
  3. Food Quality and Safety: Monitor food quality and presentation to ensure adherence to hospital standards and regulations, maintaining a safe and healthy environment for patients and staff.
  4. Inventory Management: Maintain inventory of room service supplies and equipment, ordering as needed to ensure seamless operations.
  5. Sanitation and Safety Protocols: Implement and enforce sanitation and safety protocols in compliance with health regulations, ensuring a clean and safe environment for patients and staff.
  6. Patient Communication: Handle patient inquiries and concerns regarding room service, providing prompt and effective resolutions to ensure patient satisfaction.
  7. Performance Reporting: Prepare reports on department performance and metrics as required, providing valuable insights for continuous improvement.

Requirements:

  1. Leadership Experience: Previous experience in a supervisory role within a hospital or healthcare setting is required.
  2. Leadership and Communication Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team to achieve exceptional results.
  3. Customer Service: Excellent customer service skills and a dedication to patient satisfaction, ensuring a positive experience for our patients.
  4. Food Safety and Sanitation: Knowledge of food safety and sanitation regulations, with the ability to maintain a safe and healthy environment.
  5. Technical Skills: Proficiency in Microsoft Office Suite and food service management software, with the ability to adapt to new technologies.
  6. Flexibility: Flexibility to work various shifts, including evenings and weekends as needed, to meet the demands of our patients and hospital operations.


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