Retail Operations Manager

2 months ago


Al Wakrah, Al Wakrah, Qatar QATAR Airways Full time
Key Responsibilities

As a Retail Manager at Qatar Airways, you will be responsible for leading the retail team to achieve sales growth and efficiency. You will tour the sales floor regularly, engaging with colleagues and customers, and addressing any urgent issues that arise. Additionally, you will analyze sales figures and forecast future sales to meet departmental budget targets.

Key Accountabilities
  1. Manage and motivate the retail team to increase sales and ensure efficiency.
  2. Analyze sales figures and forecast future sales to achieve departmental budget.
  3. Ensure that merchandise is displayed attractively and customers can easily shop for what they need.
  4. Manage stock levels and make key decisions about stock control.
  5. Ensure standards for quality, customer service, and health and safety are met.
  6. Work to create a win-win situation where customers are satisfied and have a great shopping experience.
  7. Update colleagues on business performance, new initiatives, and other pertinent issues.
  8. Maintain awareness of market trends in the retail travel industry.
  9. Initiate positive changes based on ongoing observation to improve business performance.
  10. Organize special promotions, displays, and events to maximize profits and meet target budget.
About You

The successful candidate will have a Bachelor's Degree or equivalent with a minimum of 6 years of job-related experience. They will have experience in retail, developing, managing, and influencing people and bottom-line results. Additionally, they will have experience in customer-facing, fast-paced businesses, financial knowledge of cash handling, banking, and working with budgets.

The ideal candidate will also have experience working in the Middle East, international business, or luxury markets. Prior experience with Duty Free or airport retail is also desirable. They will have operational knowledge of a retail environment, knowledge of the business environment in the region, and the ability to tap into networks to stay current.

They will be highly organized, able to adapt quickly to changing priorities, and have a hands-on approach to retail operations. Proficiency in MS Office and working knowledge of other retail IT systems are essential. A high degree of analytical and financial reporting skills is also required.


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