Retail Store Manager
4 weeks ago
As a Retail Manager at Qatar Airways, you will be responsible for leading the retail team to achieve sales growth and efficiency. You will tour the sales floor regularly, engaging with colleagues and customers, and addressing any urgent issues that may arise.
Sales and Revenue Management
- Analyze sales figures and forecast future sales to meet departmental budget targets.
- Use data analysis to inform business decisions and drive sales growth.
Store Operations
- Ensure merchandise is displayed attractively and customers can easily find what they need.
- Manage stock levels and make key decisions about stock control.
Customer Experience
- Ensure high standards of quality, customer service, and health and safety are met.
- Address customer complaints and resolve issues promptly.
Business Development
- Stay up-to-date with market trends in the retail travel industry.
- Identify opportunities to improve business performance and implement positive changes.
Communication and Teamwork
- Keep colleagues informed about business performance, new initiatives, and other important issues.
- Work collaboratively with the team to achieve sales and revenue targets.
Qualifications and Skills
- Bachelor's Degree or equivalent with a minimum of 6 years of job-related experience.
- Proven experience in retail management, customer service, and sales growth.
- Strong analytical and financial skills, with experience working with budgets and cash handling.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficient in MS Office and other retail IT systems.
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