Head Teller Role

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

About Our Company

We are committed to delivering exceptional customer experiences and providing a wide range of innovative financial solutions to our clients.

Our team of dedicated professionals works tirelessly to ensure that our customers receive the highest level of service, whether it's in person, online or through our mobile apps.

As a leader in the banking industry, we strive to stay ahead of the curve by continuously investing in technology and innovation.

Job Description

This role is responsible for managing and supervising a team of tellers to provide cash related services to customers over the counter.

The successful candidate will be responsible for ensuring that all transactions are processed efficiently and accurately, while maintaining high levels of customer satisfaction.

Main Responsibilities:

  • Assist Branch Manager in implementing strategies and plans to achieve business targets.
  • Lead the processing of branch cash and other teller-related transactions.
  • Ensure that customer complaints are resolved promptly and effectively.
  • Provide information to auditors and the Compliance function as required.

Requirements

University degree with experience in banking operations. Strong knowledge of customer service principles and practices.


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